🆚 Rocket.Chat vs. Zendesk Chat
Compare technologies based on real-world usage data *- 📈 Zendesk Chat is much more popular than Rocket.Chat.
- 🌍 Zendesk Chat is more popular in all countries.
Rocket.Chat
Zendesk ChatType
About
Rocket.Chat is an open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients.
It offers secure messaging with optional end-to-end encryption, role-based access control, multi-factor authentication, self-hosted or air-gapped deployment options, auditing and data retention controls, and federation via the Matrix protocol.
Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.
It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in Australia in the Live Chats category.
- 🥇 Most popular in Spain in the Live Chats category.
- 🥇 Most popular in Singapore in the Live Chats category.
- 🥇 Most popular in Denmark in the Live Chats category.
- 🥇 Most popular in Mexico in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
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Dynamics 365 Customer Service* According to recent studies, many of online reviews are fake.
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Our service evaluates the popularity of technologies by the number of websites using them.