🆚 ServiceNow vs. Tidio
- 📈 Tidio is much more popular than ServiceNow.
- 🌎 Tidio is more popular in the United States, the United Kingdom, and Australia.
- 🌍 ServiceNow is more popular in Honduras.
Statistics based on 3.3M+ analyzed websites. About this data
TidioType
Customer support technology
Live chat software
About
ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.
Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.
It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.
Headquarters
Santa Clara, California, United States
San Francisco, California, United States
Pricing
Free version ❌
Custom
Free version ✔️50 conversations
Starter
(100 conversations)$29/month
(100 conversations)$29/month
Growth
(2K conversations)$59/month
(2K conversations)$59/month
Plus
(5K conversations)$749/month
(5K conversations)$749/month
Lyro AI
(50 conversations)$39/month
(50 conversations)$39/month
Categories
Customer Support › Rank #22
Customer Support › Rank #3
Issue Tracking › Rank #5
Live Chats › Rank #5
Popularity
Determined by the number of sites using each technology.
The Tidio live chat software is 20 times more popular than ServiceNow.
Total websites
Market share
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Tidio is more popular in the United States, the United Kingdom, and Australia, while ServiceNow is more popular in Honduras.
United States
United Kingdom
Australia
India
Canada
France
Italy
Spain
Germany
Netherlands
Awards
- ⭐ 4th most popular in the United States in the Issue Tracking category.
- 🔥 14th most popular in the United States in the Customer Support category.
- 🥇 Most popular in Pakistan in the Customer Support category.
- 🥇 Most popular in Saudi Arabia in the Customer Support category.
- 🥈 Second most popular in India in the Customer Support category.
- 🥈 Second most popular in Italy in the Customer Support category.
- 🥈 Second most popular in Spain in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Tidio is more popular than ServiceNow in all market segments.
Online Shopping
Business
Marketing/Merchandising
Internet Services
Education/Reference
Travel
Health
Fashion/Beauty
Software/Hardware
Real Estate
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Freshservice
Jira Service Management
Intercom
Chatwoot
Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,361,290 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.