⚡ CRM in the United Arab Emirates

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

The United Arab Emirates is a Western Asian country with a population of over 10 million people.

According to our data, customer relationship management systems are used on 3.2% of websites from the United Arab Emirates.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in the United Arab Emirates in 2026, based on market share.

The most popular is Zendesk with a share of 27.7%, followed by Salesforce with 13.9% and Zoho CRM with 11.2%.

Zendesk 27.7%
Salesforce 13.9%
Zoho CRM 11.2%
HubSpot CRM 7.9%
Brevo 7.9%
Odoo 7.9%
Microsoft Dynamics 365 7.5%
Bitrix24 4.5%
ActiveCampaign 4.1%
Zoko 3.4%
Pipedrive 2.2%
GA Connector 1.5%
amoCRM 1.1%
Kustomer 0.7%
Vcita 0.7%

🚀 Highlights

Here is a list of the top systems that are more popular in the United Arab Emirates than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Salesforce ^(-3)
3. Zoho CRM ^(-7)
6. Odoo ^(-2)
7. Microsoft Dynamics 365 ^(-2)
10. Zoko ^(-20)
11. Pipedrive ^(-3)
12. GA Connector ^(-14)
13. amoCRM ^(-10)
14. Kustomer ^(-5)
16. Zoho CRM Plus ^(-35)

✨ Best CRM Systems

Below is a more detailed list of 20 CRM systems used on sites from the United Arab Emirates, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	27.7%
2	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	13.9%
3	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	11.2%
4	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	7.9%
5	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	7.9%
6	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	7.9%
7	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	7.5%
8	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	4.5%
9	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	4.1%
10	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $39.99+/month	3.4%
11	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	2.2%
12	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	1.5%
13	amoCRM Moscow, Russia A Russian cloud-based CRM solution rebranded as Kommo for the global market. 595 RUB+/user/month	1.1%
14	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.7%
15	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.7%
16	Zoho CRM Plus Chennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk. $69/user/month	0.7%
-	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	0.4%
18	Ellucian CRM Recruit Reston, Virginia, United States A recruitment and admissions software platform designed for higher education institutions to attract, engage, and enroll prospective students. $37,000+/year	0.4%
19	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.4%
20	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.4%

👉 See Also

🌎 CRM in other countries
- Iraq
- Oman
- Qatar

Data is based on the analysis of 8,313 websites from the United Arab Emirates.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.