⚡ CRM in Belgium

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Belgium is a Western European country with a population of over 12 million people.

According to our data, customer relationship management systems are used on 3.3% of websites from Belgium.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Belgium in 2026, based on market share.

The most popular is Zendesk with a share of 22.3%, followed by Odoo with 19.4% and Brevo with 16.7%.

Zendesk 22.3%
Odoo 19.4%
Brevo 16.7%
Zenchef 15.1%
ActiveCampaign 8.6%
Salesforce 6.8%
HubSpot CRM 6.8%
Microsoft Dynamics 365 2.3%
CiviCRM 1.3%
Zoho CRM 1.1%
Vcita 0.9%
Freshsales 0.8%
Pipedrive 0.6%
Pega 0.5%
GA Connector 0.3%

🚀 Highlights

Here is a list of the top systems that are more popular in Belgium than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Odoo ^(-6)
4. Zenchef ^(-11)
8. Microsoft Dynamics 365 ^(-1)
9. CiviCRM ^(-16)
11. Vcita ^(-2)
12. Freshsales ^(-8)
13. Pipedrive ^(-1)
14. Pega ^(-8)
15. GA Connector ^(-11)
16. User.com ^(-21)

✨ Best CRM Systems

Below is a more detailed list of 21 CRM systems used on sites from Belgium, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	22.3%
2	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	19.4%
3	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	16.7%
4	Zenchef Paris, France A restaurant management software platform that lets restaurants handle online reservations, table management, payments, and loyalty from a centralized system. €109+/month	15.1%
5	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	8.6%
6	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	6.8%
7	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	6.8%
8	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	2.3%
9	CiviCRM San Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's. FreeOpen source	1.3%
10	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	1.1%
11	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.9%
12	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.8%
13	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.6%
14	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	0.5%
15	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.3%
16	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	0.2%
17	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.2%
18	Salesflare Antwerpen, Belgium A simple yet powerful CRM for small and medium sized businesses selling B2B. $35+/user/month	0.2%
19	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.1%
20	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.1%
21	Leadhub Prague, Czech Republic A Czech CRM and marketing automation platform designed for e-commerce businesses, enabling them to collect subscriber contacts, engage audiences, and improve website conversion rates. Free259 CZK+/month	0.1%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 26,849 websites from Belgium.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.