⚡ CRM in Canada

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers. These systems typically consolidate customer data, track communications like emails and calls, and automate marketing campaigns.

According to our data, customer relationship management systems are used on 2.3% of websites from Canada.

⭐ Most Popular in 2025

The following chart shows the top CRM systems in Canada in 2025, based on market share.

The most popular is Zendesk with an impressive share of 40.1%, followed by ActiveCampaign with 12.5% and Brevo with 10.2%.

Zendesk 40.1%
ActiveCampaign 12.5%
Brevo 10.2%
Salesforce 8.8%
Zoho CRM 2.8%
Toast 2.8%
HubSpot CRM 2.6%
CiviCRM 2.5%
Kustomer 2.3%
Keap 2.1%
TouchBistro 2%
Microsoft Dynamics 365 1.6%
Odoo 1.4%
Pipedrive 1.2%
Other 7.1%

🚀 Highlights

Here is a list of the top systems that are more popular in Canada than worldwide.
Differences between global and country rankings are shown in parentheses.

5. Zoho CRM ^(-6)
7. HubSpot CRM ^(-1)
8. CiviCRM ^(-13)
9. Kustomer ^(-7)
11. TouchBistro ^(-28)
14. Pipedrive ^(-1)
15. Real Geeks ^(-16)
17. NetSuite ^(-6)
19. iNCOM ^(-35)
21. Agile CRM ^(-3)

✨ Best CRM Systems

Below is a more detailed list of the top 25 of the 41 CRM systems used on sites from Canada, ranked by their market share.

Rank	Name	Market share
1	ZendeskSan Francisco, California, United States A powerful customer service and engagement platform with many features, including AI agents, email automation, power dialing, analytics, and a self-service portal.	40.1%
2	ActiveCampaignChicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses.	12.5%
3	BrevoParis, France A cloud-based CRM and email marketing platform.	10.2%
4	SalesforceSan Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.	8.8%
5	Zoho CRMChennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.	2.8%
6	ToastBoston, Massachusetts, United States A restaurant point-of-sale and customer relationship management system.	2.8%
7	HubSpot CRMCambridge, Massachusetts, United States An all-in-one relationship management platform that helps sales teams transform the way they do business.	2.6%
8	CiviCRMSan Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's.	2.5%
9	KustomerShort Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.	2.3%
10	KeapDallas, Texas, United States A fully integrated business automation solution providing email marketing, CRM, sales automation, appointments, invoicing, and more.	2.1%
11	TouchBistroToronto, Ontario, Canada An all-in-one POS and restaurant management system.	2%
12	Microsoft Dynamics 365Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft.	1.6%
13	OdooGrand Rosière, Belgium An open source, web-based ERP system that includes CRM, eCommerce, accounting, inventory, point of sale, and project management.	1.4%
14	PipedriveNew York, United States A web-based CRM that lets you track your sales pipeline, optimize leads, manage deals with AI, and automate your entire sales process.	1.2%
15	Real GeeksDallas, Texas, United States A cloud-based real estate platform that includes an IDX website builder, a CRM, a mobile app, and lead generation tools.	1.1%
16	VcitaBellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments.	1%
17	NetSuiteAustin, Texas, United States A cloud-based enterprise resource planning software that includes the SuiteCommerce e-commerce solution.	0.8%
18	OntraportSanta Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs.	0.6%
19	iNCOMToronto, Ontario, Canada A real estate website builder and marketing system.	0.6%
20	Groove.cmBoca Raton, Florida, United States An all-in-one marketing CRM that includes drag-and-drop website, page and funnel builder, email marketing, sales and affiliate tools.	0.6%
21	Agile CRMDallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities.	0.6%
22	GistNewark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk.	0.5%
23	PegaWaltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement.	0.5%
24	FreshsalesSan Mateo, California, United States A cloud-based CRM solution packed with features and AI-enhanced capabilities.	0.5%
25	ZokoBengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support.	0.4%

Data updated September 17, 2025

👉 See Also

🔗 Links
- Customer relationship management
👨‍👩‍👦‍👦 Community
- Reddit

When interpreting and using the results, please read our methodology and disclaimer.