⚡ CRM in the Czech Republic

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

The Czech Republic is a Central European country with a population of around 10.5 million people.

According to our data, customer relationship management systems are used on 2.2% of websites from the Czech Republic.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in the Czech Republic in 2026, based on market share.

The most popular is Leadhub, which dominates the market with a substantial 51.1% share.
It is followed by Zendesk with 21.5% and Daktela with 11.2%.

Leadhub 51.1%
Zendesk 21.5%
Daktela 11.2%
Choice QR 4.5%
Brevo 2.7%
Salesforce 1.9%
ActiveCampaign 1.9%
HubSpot CRM 1.4%
Bitrix24 1.1%
Pipedrive 0.9%
Edrone 0.9%
Zoho CRM 0.6%
Odoo 0.5%
Microsoft Dynamics 365 0.5%
Kommo 0.2%

🚀 Highlights

Here is a list of the top systems that are more popular in the Czech Republic than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Leadhub ^(-20)
3. Daktela ^(-28)
4. Choice QR ^(-42)
10. Pipedrive ^(-4)
11. Edrone ^(-6)
15. Kommo ^(-24)
16. Gist ^(-18)
17. GA Connector ^(-9)
18. Freshsales ^(-2)
20. Ontraport ^(-4)

✨ Best CRM Systems

Below is a more detailed list of 22 CRM systems used on sites from the Czech Republic, ranked by their market share.

Rank	Name	Market share
1	Leadhub Prague, Czech Republic A Czech CRM and marketing automation platform designed for e-commerce businesses, enabling them to collect subscriber contacts, engage audiences, and improve website conversion rates. Free259 CZK+/month	51.1%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	21.5%
3	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	11.2%
4	Choice QR Prague, Czech Republic A Czech restaurant management system that includes website builder, QR payments, digital menu, table reservations, and CRM. €40+/month	4.5%
5	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	2.7%
6	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	1.9%
7	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	1.9%
8	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	1.4%
9	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	1.1%
10	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.9%
11	Edrone Krakow, Poland A CRM and marketing automation system aimed at e-commerce platforms to support online stores in their sales processes. $$$	0.9%
12	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	0.6%
13	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	0.5%
14	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	0.5%
15	Kommo San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals. $15+/user/month	0.2%
16	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.2%
17	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.2%
18	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.2%
19	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.2%
20	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.1%
21	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	0.1%
22	YClients Moscow, Russia A Russian cloud-based scheduling and business management software for beauty, wellness and healthcare businesses. $$$	0.1%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 36,163 websites from the Czech Republic.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.