Daktela
Daktela is a cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module.
It provides a unified no-code builder for creating voicebots, chatbots, and email automations, native handovers to live agents with full conversation transcripts, a helpdesk and ticketing system, and support for messaging apps such as 
WhatsApp and 
Viber.
According to our data, Daktela ranks 73th among the live chat software we track.
It has 0.1% of the live chat market share and is present on 0.007% of all websites.
- 🏠 Website
💸 Pricing
Daktela is a commercial product priced starting at €30 per user per month with a free 14-day trial available.
📊 Rankings and Market Share
- Live Chats
- Rank: 73
- Market share: 0.1%
- Customer Support
- Rank: 30
- Market share: 0.3%
- CRM
- Rank: 31
- Market share: 0.2%
🏆 Daktela Awards
- 🥇 Most popular in Slovakia in the Customer Support category.
- 🥈 Second most popular in the Czech Republic in the Customer Support category.
- 🥈 Second most popular in Slovakia in the CRM category.
- 🥉 Third most popular in Slovakia in the Live Chats category.
- ⭐ 4th most popular in the Czech Republic in the Live Chats category.
- ⭐ 4th most popular in the Czech Republic in the CRM category.
⚡ Sites Using Daktela
We have data on 258 websites that use the Daktela live chat software. Here is a list of some of the top ranked ones.
The highest rated site using Daktela is slevomat.cz.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #10,486 | Czech Republic | Czech | |
| 2 | #19,863 | Czech Republic | Czech | |
| 3 | #24,160 | Romania | Romanian | |
| 4 | #29,547 | Czech Republic | Czech | |
| 5 | #29,635 | Poland | Polish | |
| 6 | #31,195 | Germany | Czech | |
| 7 | #34,005 | Czech Republic | Czech | |
| 8 | #35,669 | Slovakia | Slovak | |
| 9 | #36,904 | Germany | German | |
| 10 | #45,367 | Czech Republic | Czech | |
| 11 | #46,707 | Czech Republic | Czech | |
| 12 | #46,960 | Slovakia | Slovak | |
| 13 | #50,523 | Slovakia | Slovak | |
| 14 | #51,937 | Germany | German | |
| 15 | #80,589 | Poland | Polish | |
| 16 | #86,612 | Czech Republic | Slovak | |
| 17 | #87,963 | Czech Republic | Czech | |
| 18 | #88,418 | Canada | Canadian English | |
| 19 | #89,731 | Switzerland | French | |
| 20 | #90,027 | Czech Republic | Czech |
📈 Usage Statistics
Most of the sites that use Daktela:
- are located in the Czech Republic
- have content in Czech
- use the .cz domain extension
- fall into the Online Shopping category.
Most of the sites using Daktela are from the Czech Republic, Slovakia, and Poland.
- Czech Republic 40.6%
- Slovakia 23.8%
- Poland 6.3%
- Romania 6.3%
- Hungary 4.3%
- Germany 3.9%
- Switzerland 2.3%
- United Kingdom 1.6%
- Bulgaria 1.2%
- Other 9.7%
Most Daktela users speak Czech, Slovak, or English.
- Czech 37%
- Slovak 23%
- English 9.3%
- Polish 6.2%
- Romanian 5.8%
- German 4.3%
- Hungarian 3.9%
- French 1.9%
- Croatian 1.6%
- Other 7%
The Daktela live chat software is especially popular on .cz, .sk, and .com top-level domains.
- .cz 36.4%
- .sk 22.5%
- .com 6.2%
- .ro 6.2%
- .pl 5%
- .hu 4.3%
- .de 2.7%
- .fr 1.9%
- .hr 1.6%
- Other 13.2%
The primary market segments for websites utilizing Daktela include online shopping, business, and fashion and beauty.
- Online Shopping 35.8%
- Business 20.9%
- Fashion/Beauty 13.4%
- Marketing/Merchandising 7.5%
- Travel 3%
- Software/Hardware 3%
- Restaurants 3%
- Internet Services 1.5%
- Health 1.5%
- Other 10.4%
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💬 Frequently Asked Questions
Where is Daktela from?
Daktela is from Prague, Czech Republic.
Does Daktela offer a free plan?
No, Daktela is a paid solution.
What is the price of Daktela?
Daktela is priced from €30 per user per month for the Voice plan.
Can I try Daktela for free?
Yes, Daktela provides a 14-day free trial that allows users to test its full functionality at no cost.
Which country uses Daktela the most?
The majority of Daktela users are from the Czech Republic.
Who uses Daktela?
According to our data, Daktela is used on hundreds of sites, including such established ones as slevomat.cz,
rohlik.cz, and
directbooking.ro.
How does Daktela compare to its competitors?
Daktela is a moderately popular live chat software solution, ranking ahead of 41 other live chat software we track.
What are the alternatives to Daktela?
Alternatives and possible competitors to Daktela may include Infobip,
Nice CXone, and
Five9.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,814,833 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.