🆚 Daktela vs. Nice CXone
- 📈 Nice CXone is noticeably more popular than Daktela.
- 🌎 Nice CXone is more popular in the United States, the United Kingdom, and Canada.
- 🌍 Daktela is more popular in the Czech Republic, Slovakia, and Romania.
Statistics based on 3.3M+ analyzed websites. About this data
Type
Live chat software
Live chat software
About
Daktela is a cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.
NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.
Headquarters
Prague, Czech Republic
Hoboken, New Jersey, United States
Pricing
Free version ❌
Contact Centre
Voice€30/user/month
Email€30/user/month
Webchat€12/user/month
SMS€12/user/month
AI Agents
Chatbot€200+/month
Voicebot€400/month
Emailbot€400/month
Workforce Management
Setup€300+
Agent€20/month
Free version ❌Free 60-day trial
$71+/user/month
Categories
Live Chats › Rank #63
Live Chats › Rank #48
Customer Support › Rank #25
Customer Support › Rank #20
CRM › Rank #31
Popularity
Determined by the number of sites using each technology.
The Nice CXone live chat software is 1.7 times more popular than Daktela.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Nice CXone is more popular in the United States, the United Kingdom, and Canada, while Daktela is more popular in the Czech Republic, Slovakia, and Romania.
United States
Czech Republic
Slovakia
Romania
Poland
Hungary
United Kingdom
Germany
Canada
Australia
Awards
- 🥇 Most popular in Slovakia in the Customer Support category.
- 🥈 Second most popular in the Czech Republic in the Customer Support category.
- 🥈 Second most popular in Slovakia in the CRM category.
- 🥉 Third most popular in the Czech Republic in the CRM category.
- 🥉 Third most popular in Slovakia in the Live Chats category.
- ⭐ 9th most popular in the United States in the Customer Support category.
- ⬆️ 23rd most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Nice CXone is more popular among sites focused on business, online shopping, and marketing and merchandising, while Daktela is more commonly used on fashion and beauty, and restaurants sites.
Business
Online Shopping
Marketing/Merchandising
Health
Finance/Banking
Internet Services
Fashion/Beauty
Education/Reference
Software/Hardware
Real Estate
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Khoros
Intercom🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.