⚡ CRM in Indonesia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Indonesia is a Southeast Asian country with a population of over 279 million people.

According to our data, customer relationship management systems are used on 2% of websites from Indonesia.

Statistics based on 36K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Indonesia in 2026, based on market share.

The most popular is Zendesk, which dominates the market with an overwhelming 64.8% share.
It is followed by HubSpot CRM with 14.1% and Odoo with 7.2%.

Zendesk 64.8%
HubSpot CRM 14.1%
Odoo 7.2%
Salesforce 4.4%
Brevo 3.3%
Freshsales 2.5%
ActiveCampaign 1.7%
Bitrix24 0.8%
Kommo 0.8%
Microsoft Dynamics 365 0.4%
Kustomer 0.3%
Vcita 0.3%
HighLevel 0.3%
Zoho CRM 0.3%
Zoko 0.3%

🚀 Highlights

Here is a list of the top systems that are more popular in Indonesia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk ^(-1)
3. Odoo ^(-5)
4. Salesforce ^(-1)
6. Freshsales ^(-14)
9. Kommo ^(-25)
11. Kustomer ^(-10)
12. Vcita ^(-1)
15. Zoko ^(-14)
16. Carrot ^(-33)

✨ Best CRM Systems

Below is a more detailed list of 16 CRM systems used on sites from Indonesia, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	64.8%
2	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/seat/month	14.1%
3	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	7.2%
4	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	4.4%
5	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	3.3%
6	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	2.5%
7	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	1.7%
8	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.8%
9	Kommo San Francisco, California, United States The global brand of amoCRM, a platform for managing sales conversations and customer relationships through messaging and other digital channels. $20.84+/user/month	0.8%
10	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	0.4%
11	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.3%
12	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	0.3%
13	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.3%
14	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	0.3%
15	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $49.99+/month	0.3%
16	Carrot Roseburg, Oregon, United States A real estate marketing platform and website builder that integrates SEO tools, a CRM, property listing features, and automated content capabilities. $99+/month	0.1%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 36,753 websites from Indonesia.
We currently track the presence of 64 CRM systems across the web.
Of these, 16 were detected on websites from Indonesia.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.