⚡ CRM in Latvia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Latvia is a Northern European country with a population of around 1.9 million people.

According to our data, customer relationship management systems are used on 1.4% of websites from Latvia.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Latvia in 2026, based on market share.

The most popular is Zendesk, which dominates the market with an overwhelming 56.4% share.
It is followed by Brevo with 16.4% and Salesforce with 9.1%.

Zendesk 56.4%
Brevo 16.4%
Salesforce 9.1%
Bitrix24 3.6%
Pipedrive 3.6%
Microsoft Dynamics 365 1.8%
Freshsales 1.8%
ActiveCampaign 1.8%
Odoo 1.8%
Zoho CRM 1.8%
Choice QR 1.8%
Other 0.1%

🚀 Highlights

Here is a list of the top systems that are more popular in Latvia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Brevo ^(-1)
3. Salesforce ^(-2)
4. Bitrix24 ^(-2)
5. Pipedrive ^(-9)
6. Microsoft Dynamics 365 ^(-3)
7. Freshsales ^(-13)
11. Choice QR ^(-35)

✨ Best CRM Systems

Below is a more detailed list of 11 CRM systems used on sites from Latvia, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	56.4%
2	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	16.4%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	9.1%
4	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	3.6%
5	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	3.6%
6	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	1.8%
7	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	1.8%
8	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	1.8%
9	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	1.8%
10	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	1.8%
11	Choice QR Prague, Czech Republic A Czech restaurant management system that includes website builder, QR payments, digital menu, table reservations, and CRM. €40+/month	1.8%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 3,834 websites from Latvia.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.