⚡ CRM in Russia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers. These systems typically consolidate customer data, track communications like emails and calls, and automate marketing campaigns.

Russia is a Eurasian country with a population of around 144 million people.

According to our data, customer relationship management systems are used on 2.4% of websites from Russia.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Russia in 2026, based on market share.

The most popular is Bitrix24, which dominates the market with an overwhelming 74.3% share.
It is followed by amoCRM with 11.9% and YClients with 5.6%.

Bitrix24 74.3%
amoCRM 11.9%
YClients 5.6%
Simla.com 4.1%
Zendesk 2.5%
Salesforce 0.6%
DIKIDI 0.5%
HubSpot CRM 0.4%
Brevo 0.3%
Odoo 0.3%
ActiveCampaign 0.2%
Kommo 0.2%
Ontraport 0.1%
Freshsales 0.1%
Microsoft Dynamics 365 0.1%

🚀 Highlights

Here is a list of the top systems that are more popular in Russia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Bitrix24 ^(-5)
2. amoCRM ^(-21)
3. YClients ^(-36)
4. Simla.com ^(-40)
7. DIKIDI ^(-54)
12. Kommo ^(-25)
13. Ontraport ^(-9)
14. Freshsales ^(-6)
18. Leadhub ^(-3)

✨ Best CRM Systems

Below is a more detailed list of 18 CRM systems used on sites from Russia, ranked by their market share.

Rank	Name	Market share
1	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	74.3%
2	amoCRM Moscow, Russia A Russian cloud-based CRM solution rebranded as Kommo for the global market. 595 RUB+/user/month	11.9%
3	YClients Moscow, Russia A Russian cloud-based scheduling and business management software for beauty, wellness and healthcare businesses. $$$	5.6%
4	Simla.com A multi-agent CRM platform, which is also known as RetailCRM on the Russian market. $99+/month	4.1%
5	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	2.5%
6	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	0.6%
7	DIKIDI Kostanay, Kazakhstan A cloud appointment booking platform for beauty, medical, sports, and other service industries. Free$9+/month	0.5%
8	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	0.4%
9	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	0.3%
10	Odoo Grand Rosière, Belgium An open source, web-based ERP system that includes CRM, eCommerce, accounting, inventory, point of sale, and project management. FreeOpen source	0.3%
11	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	0.2%
12	Kommo San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals. $15+/user/month	0.2%
13	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.1%
14	Freshsales San Mateo, California, United States A cloud-based CRM solution packed with features and AI-enhanced capabilities. $11+/user/month	0.1%
15	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	0.1%
16	Pipedrive New York, United States A web-based CRM that lets you track your sales pipeline, optimize leads, manage deals with AI, and automate your entire sales process. $24+/seat/month	0.05%
17	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.05%
18	Leadhub Prague, Czech Republic A Czech CRM and marketing automation platform designed for e-commerce businesses, enabling them to collect subscriber contacts, engage audiences, and improve website conversion rates. Free259 CZK+/month	0.05%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 80,499 websites from Russia.
Statistics were last calculated on January 31, 2026.
For details, see our methodology and disclaimer.