⚡ CRM in Russia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers. These systems typically consolidate customer data, track communications like emails and calls, and automate marketing campaigns.

According to our data, customer relationship management systems are used on 2.3% of websites from Russia.

⭐ Most Popular in 2025

The following chart shows the top CRM systems in Russia in 2025, based on market share.

The most popular is Bitrix24, which dominates the market with an overwhelming 75.5% share.
It is followed by amoCRM with 11.9% and YClients with 6%.

Bitrix24 75.5%
amoCRM 11.9%
YClients 6%
Simla.com 2.7%
Zendesk 2.4%
DIKIDI 0.5%
Salesforce 0.5%
Odoo 0.3%
ActiveCampaign 0.3%
Brevo 0.3%
Freshsales 0.1%
Ontraport 0.1%
Kommo 0.1%
Microsoft Dynamics 365 0.07%
Pipedrive 0.07%

🚀 Highlights

Here is a list of the top systems that are more popular in Russia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Bitrix24 ^(-4)
2. amoCRM ^(-20)
3. YClients ^(-25)
4. Simla.com ^(-41)
6. DIKIDI ^(-50)
8. Odoo ^(-2)
11. Freshsales ^(-6)
12. Ontraport ^(-6)
13. Kommo ^(-21)

✨ Best CRM Systems

Below is a more detailed list of all CRM systems used on sites from Russia, ranked by their market share.

Rank	Name	Market share
1	Bitrix24Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform.	75.5%
2	amoCRMMoscow, Russia A Russian cloud-based CRM solution rebranded as Kommo for the global market.	11.9%
3	YClientsMoscow, Russia A Russian cloud-based scheduling and business management software for beauty, wellness and healthcare businesses.	6%
4	Simla.com A multi-agent CRM platform, which is also known as RetailCRM on the Russian market.	2.7%
5	ZendeskSan Francisco, California, United States A powerful customer service and engagement platform with many features, including AI agents, email automation, power dialing, analytics, and a self-service portal.	2.4%
6	DIKIDIKostanay, Kazakhstan A cloud appointment booking platform for beauty, medical, sports, and other service industries.	0.5%
7	SalesforceSan Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.	0.5%
8	OdooGrand Rosière, Belgium An open source, web-based ERP system that includes CRM, eCommerce, accounting, inventory, point of sale, and project management.	0.3%
9	ActiveCampaignChicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses.	0.3%
10	BrevoParis, France A cloud-based CRM and email marketing platform.	0.3%
11	FreshsalesSan Mateo, California, United States A cloud-based CRM solution packed with features and AI-enhanced capabilities.	0.1%
12	OntraportSanta Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs.	0.1%
13	KommoSan Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals.	0.1%
14	Microsoft Dynamics 365Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft.	0.07%
15	PipedriveNew York, United States A web-based CRM that lets you track your sales pipeline, optimize leads, manage deals with AI, and automate your entire sales process.	0.07%
16	Zoho CRMChennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.	0.07%

Data updated September 13, 2025

👉 See Also

🔗 Links
- Customer relationship management
👨‍👩‍👦‍👦 Community
- Reddit

When interpreting and using the results, please read our methodology and disclaimer.