⚡ CRM in Russia
Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers. These systems typically consolidate customer data, track communications like emails and calls, and automate marketing campaigns.
According to our data, customer relationship management systems are used on 2.3% of websites from Russia .
⭐ Most Popular in 2025
The following chart shows the top CRM systems in Russia in 2025, based on market share.
The most popular is 75.6% share.
🚀 Highlights
Here is a list of the top systems that are more popular in Russia than worldwide.Differences between global and country rankings are shown in parentheses.
✨ Best CRM Systems
Below is a more detailed list of all CRM systems used on sites from Russia , ranked by their market share.
Rank Name Market share
1
Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform.
75.6%
2
Moscow, Russia A Russian cloud-based CRM solution rebranded as Kommo for the global market.
11.8%
3
Moscow, Russia A Russian cloud-based scheduling and business management software for beauty, wellness and healthcare businesses.
5.9%
4
A multi-agent CRM platform, which is also known as RetailCRM on the Russian market.
2.6%
5
San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.
2.3%
6
Kostanay, Kazakhstan A cloud appointment booking platform for beauty, medical, sports, and other service industries.
0.5%
7
San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.
0.5%
8
Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses.
0.3%
9
Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface.
0.3%
10
Grand Rosière, Belgium An open source, web-based ERP system that includes CRM, eCommerce, accounting, inventory, point of sale, and project management.
0.3%
11
Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database.
0.3%
12
San Mateo, California, United States A cloud-based CRM solution packed with features and AI-enhanced capabilities.
0.1%
13
Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs.
0.1%
14
San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals.
0.1%
15
Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft.
0.07%
16
Prague, Czech Republic A Czech CRM and marketing automation platform designed for e-commerce businesses, enabling them to collect subscriber contacts, engage audiences, and improve website conversion rates.
0.07%
17
New York, United States A web-based CRM that lets you track your sales pipeline, optimize leads, manage deals with AI, and automate your entire sales process.
0.07%
👉 See Also
🔗 Links
👨👩👦👦 Community
Data is based on the analysis of 65,068 websites from Russia.
Statistics were last calculated on
October 28, 2025 .
For details, see our
methodology and
disclaimer .
amoCRM 11.8%
YClients 5.9%
Simla.com 2.6%
Zendesk 2.3%DIKIDI 0.5%
Brevo 0.3%
Odoo 0.3%
Freshsales 0.1%
Kommo 0.1%
Microsoft Dynamics 365 0.07%
Customer relationship management
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