⚡ CRM in Turkey

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Turkey is a Eurasian country with a population of over 86 million people.

According to our data, customer relationship management systems are used on 1.3% of websites from Turkey.

Statistics based on 42K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Turkey in 2026, based on market share.

The most popular is Zendesk, which dominates the market with a substantial 53.1% share.
It is followed by HubSpot CRM with 20% and Brevo with 6%.

Zendesk 53.1%
HubSpot CRM 20%
Brevo 6%
Zoho CRM 5%
Microsoft Dynamics 365 3.9%
Salesforce 3.2%
Odoo 2.5%
Bitrix24 2.1%
ActiveCampaign 1.2%
Kommo 1.2%
Zoko 0.7%
Agile CRM 0.5%
Kustomer 0.4%
Vcita 0.4%
User.com 0.4%

🚀 Highlights

Here is a list of the top systems that are more popular in Turkey than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk ^(-1)
4. Zoho CRM ^(-7)
5. Microsoft Dynamics 365 ^(-4)
7. Odoo ^(-1)
10. Kommo ^(-27)
11. Zoko ^(-19)
12. Agile CRM ^(-31)
13. Kustomer ^(-8)
15. User.com ^(-29)
17. Freshsales ^(-3)

✨ Best CRM Systems

Below is a more detailed list of 23 CRM systems used on sites from Turkey, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	53.1%
2	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/seat/month	20%
3	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	6%
4	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	5%
5	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	3.9%
6	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	3.2%
7	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	2.5%
8	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	2.1%
9	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	1.2%
10	Kommo San Francisco, California, United States The global brand of amoCRM, a platform for managing sales conversations and customer relationships through messaging and other digital channels. $20.84+/user/month	1.2%
11	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $49.99+/month	0.7%
12	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.5%
13	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.4%
14	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	0.4%
15	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	0.4%
16	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	0.2%
17	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.2%
18	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.2%
19	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.2%
⏳	Blackbaud Charleston, South Carolina, United States A cloud-based software platform for nonprofits and educational institutions that integrates fundraising, financial management, student information, and learning management. $$$	0.2%
21	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.2%
22	Zoho CRM Plus Chennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk. $69/user/month	0.2%
⏳	FACTS Lincoln, Nebraska, United States An all-in-one school management system that unifies student and family management, school operations, teaching, and finance. $$$	0.2%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 42,904 websites from Turkey.
We currently track the presence of 71 CRM systems across the web.
Of these, 23 were detected on websites from Turkey.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.