Customer Support Technologies Ranked #26–#47 in the United States by Market Share (2026)

📈 Customer Support Technologies Ranked #26–#47 in the United States

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

The United States of America (USA) is a North American country with a population of over 341 million people.

Statistics based on 579K+ analyzed websites. About this data

The following list shows the customer support technologies ranked from 26th to 47th out of 47 used on websites in the United States.

Rank	Name	Market share
26	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.3%
27	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.3%
28	Spiceworks Cloud Help Desk Austin, Texas, United States A help desk with basic functionality available for free (ad-supported). Free$5/seat/month	0.3%
29	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.3%
30	Dynamics 365 Customer Service Redmond, Washington, United States A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams. $50+/user/month	0.2%
31	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.2%
32	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 RMB+/seat/year	0.1%
33	TeamSupport Dallas, Texas, United States An AI-powered customer support ticketing and chat software designed for B2B SaaS companies. $29+/agent/month	0.1%
34	Kayako Austin, Texas, United States A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform. $39+/agent/month	0.1%
35	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.1%
36	Khoros Austin, Texas, United States An all-in-one digital contact center platform designed for enterprise-scale customer engagement. $$$	0.09%
37	HelpDesk Wrocław, Poland A centralized cloud ticketing system that allows businesses to manage customer communications in one place. $34+/agent/month	0.09%
38	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	0.09%
39	Featurebase Tallinn, Estonia A support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform. Free$37+/seat/month	0.08%
40	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.04%
41	7moor Beijing, China A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $39.99+/month	0.04%
42	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	0.03%
43	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.03%
44	TOPdesk Delft, Netherlands A Dutch enterprise service management solution with a focus on IT Service Management. $76+/agent/month	0.03%
45	Customerly Dublin, Ireland An AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents. $19+/seat/month	0.03%
46	Upvoty Eindhoven, Netherlands A user feedback management platform that focuses on proactive feedback through feedback boards. $15+/month	0.03%
47	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.02%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 579,597 websites from the United States.
We currently track the presence of 48 customer support technologies across the web.
Of these, 47 were detected on websites from the United States.
Statistics were last calculated on May 6, 2026.
For more details, see our methodology and disclaimer.