Crisp
Crisp is a French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.
It supports multichannel conversations including web chat, WhatsApp, Messenger, and email, offers a no-code AI-powered chatbot builder, a shared inbox for all inbound messages, a built-in CRM for customer data and history, a searchable help center, workflow automation, and analytics to track support performance.
According to our data, Crisp is the 10th most popular live chat software solution on the web.
It has 3.2% of the live chat market share and is detected on 0.1% of all websites.
- 🏠 Website
💸 Pricing
Crisp is available in both free and paid versions.
(4 seats, 5K customer profiles)€45/month
(10 seats, 50K customer profiles, 50 AI actions)€95/month
(20+ seats, 200K customer profiles, unlimited AI)€295/month
📊 Rankings and Market Share
- Live Chats
- Rank: 10
- Market share: 3.2%
- Customer Support
- Rank: 6
- Market share: 6.1%
🏆 Crisp Awards
- 🥇 Most popular in France in the Live Chats category.
- 🥇 Most popular in Iran in the Live Chats category.
- 🥇 Most popular in Iran in the Customer Support category.
- 🥇 Most popular in Bangladesh in the Customer Support category.
- 🥈 Second most popular in France in the Customer Support category.
- 🥉 Third most popular in India in the Customer Support category.
- 🥉 Third most popular in Finland in the Customer Support category.
- 🥉 Third most popular in Turkey in the Customer Support category.
- 🥉 Third most popular in Indonesia in the Customer Support category.
- 🥉 Third most popular in Vietnam in the Customer Support category.
⚡ Sites Using Crisp
We have data on 4,254 websites that use the Crisp live chat software solution. Here is a list of some of the top ranked ones.
The highest rated site using Crisp is thuvienphapluat.vn.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #2,236 | Vietnam | Vietnamese | |
| 2 | #2,496 | English | ||
| 3 | #3,353 | Iran | Persian | |
| 4 | #6,029 | India | English | |
| 5 | #6,652 | United Kingdom | English | |
| 6 | #7,132 | Hungary | Hungarian | |
| 7 | #7,340 | United States | American English | |
| 8 | #8,374 | Greece | Greek | |
| 9 | #8,563 | English | ||
| 10 | #10,941 | France | French | |
| 11 | #12,124 | Australia | English | |
| 12 | #16,182 | Turkey | Turkish | |
| 13 | #16,231 | Canada | Spanish | |
| 14 | #16,822 | Ireland | English | |
| 15 | #17,805 | France | French | |
| 16 | #19,580 | Chile | European Spanish | |
| 17 | #19,945 | South Africa | English | |
| 18 | crisp.chat |
#19,977 | English | |
| 19 | #20,017 | Indonesia | Indonesian | |
| 20 | #21,608 | Spain | Spanish |
📈 Usage Statistics
Most of the sites that use Crisp:
- are located in France
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Crisp are from France, the United States, and Iran.
- France 17.4%
- United States 17.1%
- Iran 7.8%
- United Kingdom 5.9%
- India 4.1%
- Germany 4.1%
- Australia 3.1%
- Netherlands 2.9%
- Canada 2.6%
- Other 35%
Most Crisp users speak English, French, or Persian.
- English 59.3%
- French 12.6%
- Persian 8.2%
- Spanish 2.7%
- German 2.2%
- Dutch 1.6%
- Portuguese 1.3%
- Italian 1.2%
- Chinese 1%
- Other 9.9%
The Crisp live chat software solution is especially popular on .com and .fr top-level domains.
- .com 54.4%
- .fr 5.1%
- .ir 3.3%
- .io 3.1%
- .net 2.2%
- .org 2.1%
- .co.uk 1.8%
- .co 1.7%
- .com.au 1.7%
- Other 24.6%
The primary market segments for websites utilizing Crisp include online shopping, Internet services, and business.
- Online Shopping 20.5%
- Internet Services 17.7%
- Business 16.9%
- Marketing/Merchandising 9.6%
- Education/Reference 4.6%
- Fashion/Beauty 4.3%
- Software/Hardware 3.3%
- Travel 2.7%
- Blogs/Wiki 2.3%
- Other 18.1%
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JivoChat💬 Frequently Asked Questions
Where is Crisp's headquarters?
Crisp is located in Nantes, France.
Can I use Crisp for free?
Yes, there is a free version with limited functionality.
What is the price of Crisp?
Crisp is priced from €45 per month for the Mini plan.
Does Crisp offer a free trial?
Yes, Crisp provides a 14-day free trial that allows users to test its full functionality at no cost.
Which country uses Crisp the most?
The majority of Crisp users are from France.
Who uses Crisp?
According to our data, Crisp is used on thousands of sites, including such established ones as thuvienphapluat.vn,
aftership.com, and
technolife.com.
Do academic institutions use Crisp?
Yes. Overall, we know of 3 academic websites in the United States that use Crisp.
How does Crisp stack up against the competition?
Crisp is a very popular live chat software solution, second only to 9 other live chat software we track.
What are the alternatives to Crisp?
Alternatives and possible competitors to Crisp may include Smartsupp,
Zoho SalesIQ, and 
Freshchat.
Messenger
WhatsApp