⚡ Customer Support in Vietnam

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Vietnam is a Southeast Asian country with a population of over 99 million people.

According to our research, customer support technologies are used on 1% of websites from Vietnam.

Statistics based on 27K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Vietnam in 2026, based on market share.

The most popular is Zendesk with an impressive share of 36.8%, followed by Crisp with 16.2% and LiveChat with 15.8%.

Zendesk 36.8%
Crisp 16.2%
LiveChat 15.8%
Chatwoot 11.3%
Tidio 10%
Freshdesk 3.1%
Intercom 2.4%
ServiceNow 1.7%
Zoho Desk 0.7%
Ada 0.7%
Gorgias 0.7%
Dynamics 365 Customer Service 0.3%
Freshservice 0.3%
Meiqia 0.3%
GLPI 0.3%

🚀 Highlights

Here is a list of the top technologies that are more popular in Vietnam than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Crisp ^(-4)
4. Chatwoot ^(-9)
6. Freshdesk ^(-1)
8. ServiceNow ^(-15)
9. Zoho Desk ^(-16)
10. Ada ^(-14)
12. Dynamics 365 Customer Service ^(-20)
13. Freshservice ^(-20)
14. Meiqia ^(-1)
15. GLPI ^(-30)

✨ Best Customer Support Technologies

Below is a more detailed list of 17 customer support technologies used on sites from Vietnam, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	36.8%
2	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	16.2%
3	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	15.8%
4	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	11.3%
5	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	10%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	3.1%
7	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	2.4%
8	ServiceNow Santa Clara, California, United States A cloud-based enterprise platform with IT service management and helpdesk capabilities. $$$	1.7%
9	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.7%
10	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.7%
11	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	0.7%
12	Dynamics 365 Customer Service Redmond, Washington, United States A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions. $50+/user/month	0.3%
13	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.3%
14	Meiqia Beijing, China A Chinese customer service platform that uses artificial intelligence to provide live chat, chatbots, and voice agents for managing customer interactions. Free1,888 CNY+/seat/year	0.3%
15	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.3%
16	Customerly Dublin, Ireland An AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents. $19+/seat/month	0.3%
17	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.3%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 27,955 websites from Vietnam.
We currently track the presence of 49 customer support technologies across the web.
Of these, 17 were detected on websites from Vietnam.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.