Gladly
Gladly is a customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view.
It provides a shared inbox for messaging, phone, email, and social channels, persistent customer profiles that store interactions and preferences, tools for case management and routing, and automation for task assignment and replies.
According to our data, Gladly ranks 62th among the live chat software we track.
It has 0.2% of the live chat market share and is present on 0.007% of all websites.
💸 Pricing
Gladly is a commercial product priced starting at $180 per user per month (paid annually).
(minimum 10 users)$2,160+/user/year
(minimum 45 users)$2,520+/user/year
📊 Rankings and Market Share
- Live Chats
- Rank: 62
- Market share: 0.2%
- Customer Support
- Rank: 25
- Market share: 0.3%
🏆 Gladly Awards
- 🔥 18th most popular in the United States in the Customer Support category.
- ⬆️ 37th most popular in the United States in the Live Chats category.
⚡ Sites Using Gladly
We have data on 218 websites that use the Gladly live chat software solution. Here is a list of some of the top ranked ones.
The highest rated site using Gladly is ulta.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #1,397 | American English | ||
| 2 | #1,414 | American English | ||
| 3 | #1,764 | United States | English | |
| 4 | #1,955 | American English | ||
| 5 | #2,639 | United States | English | |
| 6 | #2,652 | American English | ||
| 7 | #2,895 | United Kingdom | British English | |
| 8 | #3,035 | American English | ||
| 9 | #4,163 | English | ||
| 10 | #4,261 | English | ||
| 11 | #6,588 | American English | ||
| 12 | #6,678 | American English | ||
| 13 | #7,298 | American English | ||
| 14 | #8,241 | Germany | English | |
| 15 | #8,672 | United States | English | |
| 16 | #8,964 | English | ||
| 17 | #13,497 | United States | American English | |
| 18 | #15,527 | United States | English | |
| 19 | #15,772 | United States | American English | |
| 20 | #16,109 | American English |
📈 Usage Statistics
Most of the sites that use Gladly:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Gladly are from the United States and Canada.
- United States 78.7%
- Canada 11.5%
- France 2.5%
- Hong Kong 1.6%
- Australia 0.8%
- China 0.8%
- Costa Rica 0.8%
- El Salvador 0.8%
- Germany 0.8%
- Other 1.7%
Most Gladly users speak English.
- English 95.9%
- French 1.8%
- Spanish 1.4%
- Japanese 0.5%
- Chinese 0.5%
The Gladly live chat software solution is especially popular on .com and .ca top-level domains.
- .com 87.6%
- .ca 5.5%
- .fr 0.9%
- .jp 0.5%
- .co 0.5%
- .co.uk 0.5%
- .io 0.5%
- .com.au 0.5%
- .cc 0.5%
- Other 3%
The primary market segments for websites utilizing Gladly include online shopping, fashion and beauty, and marketing and merchandising.
- Online Shopping 38.3%
- Fashion/Beauty 22.2%
- Marketing/Merchandising 7.8%
- Entertainment 4.2%
- Business 3.6%
- Recreation/Hobbies 3.6%
- Sports 3%
- Health 2.4%
- Travel 2.4%
- Other 12.5%
🕵️ Similar Technologies
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Drift💬 Frequently Asked Questions
Where is Gladly's headquarters?
Gladly is located in San Francisco, California, United States.
Can I use Gladly for free?
No, Gladly is a paid solution.
What is the price of Gladly?
Gladly is priced from $180 per user per month (paid annually) for the Hero Package plan.
Which country uses Gladly the most?
The majority of Gladly users are from the United States.
Who uses Gladly?
How does Gladly compare to its competitors?
Gladly is a moderately popular live chat software solution, ranking ahead of 45 other live chat software we track.