🆚 Ada vs. Chatwoot

Compare technologies based on real-world usage data *

Type

Live chat software solution
Live chat software solution

About

Ada is an AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve.

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Headquarters

Toronto, Ontario, Canada
San Francisco, California, United States

Website

Pricing

Free version ❌
On request
Self-hosted
Free version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year
Cloud
Free version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Categories

Live Chats › Rank #48
Live Chats › Rank #47
Customer Support › Rank #22
Customer Support › Rank #20

Popularity

Determined by the number of sites using each technology.

The Chatwoot software solution is as popular as Ada.
Total websites

Market share

Live Chats
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Chatwoot is more popular in Germany, Brazil, and Indonesia, while Ada is more popular in the United States, Canada, and the United Kingdom.
United States
Canada
United Kingdom
Germany
Brazil
Italy
Australia
Indonesia
India
Spain

Awards

Popularity by domain category

Determined by the number of sites in each category.

Chatwoot is more popular among sites focused on Internet services, education and reference, and government and military, while Ada is more commonly used on online shopping, business, and marketing and merchandising sites.
Online Shopping
Business
Marketing/Merchandising
Internet Services
Software/Hardware
Finance/Banking
Fashion/Beauty
Health
Education/Reference
Entertainment

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#5,680
View more ➝
Name
Rank
#20,264
#28,096
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.