🆚 Boost.ai vs. Twilio Flex

Statistics for Twilio Flex are still being collected and do not yet reflect its full market share.

Boost.ai

Twilio Flex

Type

Live chat software

Contact center platform

About

Boost AI is an enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support.

It includes a no-code conversation builder, supports deployment across digital and telephony channels, uses hybrid Natural Language Understanding (NLU) combined with Large Language Models (LLMs), and integrates with third-party systems such as Salesforce, Zendesk, ServiceNow, Five9, and Intercom.

Twilio Flex is a programmable cloud contact center platform built on Twilio's communication APIs for voice, messaging, and digital channels.

It supports inbound and outbound voice calling, SMS, WhatsApp, web chat, and email, as well as attribute-based routing by agent skills and customer data.

Headquarters

Sandnes, Norway

San Francisco, California, United States

Website

boost.ai #2,719,533

twilio.com/en-us/flex #488

Pricing

Free version ❌

Custom

Free version ❌Free trial for 5,000 free active user hours

User + usage $35+/user/month

Named user pricing $150/named user/month

Active user hour pricing $1+/active user/hour

Agent Copilot $0.005/message

Popularity

Determined by the number of sites using each technology.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Norway

Sweden

United States

Finland

Denmark

Australia

United Kingdom

Iceland

Estonia

Slovenia

Popularity by domain category

Determined by the number of sites in each category.

Business

Finance/Banking

Government/Military

Public Information

Marketing/Merchandising

Health

Education/Reference

Internet Services

Travel

Online Shopping

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#1,878

#2,619

#6,013

#7,373

#7,703

Name

Rank

#31,105

#33,619

#39,099

#43,613

#62,933