🆚 Chatra vs. Gorgias

📈 Gorgias is much more popular than Chatra.
🌎 Gorgias is more popular in the United States, the United Kingdom, and Australia.
🌍 Chatra is more popular in Russia, Ukraine, and India.

Statistics based on 3.8M+ analyzed websites. About this data

Chatra

Gorgias

Type

Live chat software

Customer support technology

About

Chatra is a cloud-based live chat platform designed for small businesses and e-commerce retailers.

Gorgias is a customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace.

It centralizes customer conversations from email, live chat, social media, SMS, and voice channels, and provides helpdesk features such as shared inboxes, ticket assignment, macros, collision detection, internal notes, and customer history tracking.

Headquarters

Paris, France

San Francisco, California, United States

Website

chatra.com #48,834

gorgias.com #7,766

Pricing

Free version ✔️ 1 agent

Essential €300/agent/year

Pro €396/agent/year

Free version ❌

Starter
(50 tickets) $10+/month

Basic
(200 tickets) $50+/month

Pro
(2,000 tickets) $300+/month

Advanced
(5,000 tickets) $750+/month

Popularity

Determined by the number of sites using each technology.

Gorgias customer support technology is 6 times more popular than Chatra.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Gorgias is more popular in the United States, the United Kingdom, and Australia, while Chatra is more popular in Russia, Ukraine, and India.

United States

United Kingdom

Australia

Canada

France

Germany

Netherlands

Russia

New Zealand

Spain

Awards

⭐ 8th most popular in Russia in the Live Chats category.
⬆️ 26th most popular in the United States in the Live Chats category.
⬆️ 29th most popular in the United Kingdom in the Live Chats category.

🥇 Most popular in Australia in the Live Chats category.
🥈 Second most popular in the United States in the Customer Support category.
🥈 Second most popular in the United States in the Live Chats category.
🥈 Second most popular in Australia in the Customer Support category.
🥈 Second most popular in Canada in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Gorgias is more popular among sites focused on online shopping, fashion and beauty, and marketing and merchandising, while Chatra is more commonly used on education and reference sites.

Online Shopping

Fashion/Beauty

Marketing/Merchandising

Business

Sports

Health

Blogs/Wiki

Internet Services

Entertainment

Recreation/Hobbies

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#2,894

#6,915

#48,834

#49,848

#56,020

Name

Rank

#7,157

#7,485

#11,469

#12,641

#13,212