🆚 Chatwoot vs. Crisp

Compare technologies based on real-world usage data *

📈 Crisp is much more popular than Chatwoot.
🌎 Crisp is more popular in the United States, France, and Iran.
🌍 Chatwoot is more popular in Slovakia, Myanmar, and Moldova.

Chatwoot

Crisp

Type

Live chat software solution

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Crisp is a French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

It supports multichannel conversations including web chat, WhatsApp, Messenger, and email, offers a no-code AI-powered chatbot builder, a shared inbox for all inbound messages, a built-in CRM for customer data and history, a searchable help center, workflow automation, and analytics to track support performance.

Headquarters

San Francisco, California, United States

Nantes, France

Website

chatwoot.com #52,715

crisp.chat #19,977

Pricing

Self-hostedFree version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year

CloudFree version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Free version ✔️2 seats, 100 customer profiles

Mini
(4 seats, 5K customer profiles)€45/month

Essentials
(10 seats, 50K customer profiles, 50 AI actions)€95/month

Plus
(20+ seats, 200K customer profiles, unlimited AI)€295/month