🆚 Collect.chat vs. Intercom

Compare technologies based on real-world usage data *

Type

Live chat software solution
Live chat software solution

About

Collect.chat is an interactive chatbot platform that allows website owners to create automated conversational forms without coding.

It features a drag-and-drop builder, multiple question-type templates, widget or full-page bot options, supports conditional logic, over 180 languages, and integrates with webhooks and analytics tools.

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Headquarters

Newark, Delaware, United States
San Francisco, California, United States

Website

Pricing

Free version ✔️50 responses per month
Lite
(500 responses)
$24/month
Standard
(2.5K responses)
$49/month
Plus
(5K responses)
$99/month
Unlimited$299/month
Free version ❌Free 14-day trial
Essential (per seat)$39/month
Advanced (per seat)$99/month
Expert (per seat)$139/month

Categories

Live Chats › Rank #35
Live Chats › Rank #6
Scheduling › Rank #14
Customer Support › Rank #4
Digital Adoption › Rank #1

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 12 times more popular than Collect.chat.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Collect.chat is more popular in India, Vietnam, and Colombia.
United States
United Kingdom
India
Australia
Germany
Canada
France
Netherlands
Sweden
Brazil

Awards

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular than Collect.chat in all market segments.
Business
Internet Services
Marketing/Merchandising
Software/Hardware
Online Shopping
Education/Reference
Finance/Banking
Health
Travel
Real Estate

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#7,948
#13,236
#30,795
View more ➝
Name
Rank
#12
#1,053
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.