🆚 Dynamics 365 Customer Service vs. HappyFox

Type

Customer support technology
Customer support technology

About

Microsoft Dynamics 365 Customer Service is a customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.

It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and Microsoft Teams.

HappyFox is a web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat.

Headquarters

Redmond, Washington, United States
Irvine, California, United States

Website

Pricing

Free version ❌Free 30-day trial
Professional $600/user/year
Enterprise $1,260/user/year
Premium $2,340/user/year
Free version ❌
Agent-based
Basic $29/agent/month
Team $69/agent/month
Pro $119/agent/month
Unlimited agents
Growth $23,988/year
Scale $47,988/year
Scale Plus $71,988/year

Categories

Customer Support › Rank #25
Customer Support › Rank #24
Live Chats › Rank #75
Live Chats › Rank #74

Popularity

Determined by the number of sites using each technology.

HappyFox customer support technology is as popular as Dynamics 365 Customer Service.
Total websites

Market share

Customer Support
Live Chats

Popularity by country

Determined by the number of sites detected from each country.

HappyFox is more popular in the United States, Belgium, and France, while Dynamics 365 Customer Service is more popular in the United Kingdom, the Netherlands, and Australia.
United States
United Kingdom
Netherlands
Australia
Canada
Zambia
United Arab Emirates
Germany
Austria
New Zealand

Awards

Popularity by domain category

Determined by the number of sites in each category.

HappyFox is more popular among sites focused on marketing and merchandising, finance and banking, and health, while Dynamics 365 Customer Service is more commonly used on business, online shopping, and education and reference sites.
Business
Online Shopping
Marketing/Merchandising
Finance/Banking
Education/Reference
Travel
Real Estate
Health
Government/Military
Non-Profit/Advocacy/NGO

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#2,096
#5,317
View more ➝
Name
Rank
#41,310
#55,429
#60,284
View more ➝

See also

🗃️ About This Data