🆚 Dynamics 365 Customer Service vs. JivoChat

Compare technologies based on real-world usage data *

📈 JivoChat is much more popular than Dynamics 365 Customer Service.
🌎 JivoChat is more popular in Russia, Brazil, and Ukraine.
🌍 Dynamics 365 Customer Service is more popular in Austria, Zambia, and Qatar.

Dynamics 365 Customer Service

JivoChat

Type

Live chat software solution

About

Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

JivoChat is a freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels.

It offers proactive chat invitations, customizable chat widgets, operator performance monitoring, integrations with Facebook, Instagram, Telegram, Viber, WhatsApp, and Google Analytics, and supports connections with third-party chatbots.

Headquarters

Redmond, Washington, United States

Vitória, Espírito Santo, Brazil

Website

microsoft.com #3

jivochat.com #29,572

Pricing

Free version ❌Free 30-day trial

Professional$600/user/year

Enterprise$1,260/user/year

Premium$2,340/user/year

Free version ✔️Web, Telegram, Facebook, Instagram, Viber

Basic
(per agent)$336/year

Professional
(per agent)$504/year

Enterprise
(per agent)$672/year

WhatsApp$324/year

Telephony$48/year

Videocalls$276/agent/year

AI
Assistant$156/year
Agent$828/agent/year

Popularity

Determined by the number of sites using each technology.

The JivoChat software solution is 50 times more popular than Dynamics 365 Customer Service.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

JivoChat is more popular in Russia, Brazil, and Ukraine, while Dynamics 365 Customer Service is more popular in Austria, Zambia, and Qatar.

Russia

Brazil

Ukraine

Belarus

United States

Turkey

United Kingdom

Kazakhstan

Chile

Moldova