🆚 Freshchat vs. Intercom
Compare technologies based on real-world usage data *- 📈 Intercom is three times more popular than Freshchat.
- 🌎 Intercom is more popular in the United States, the United Kingdom, and Canada.
- 🌍 Freshchat is more popular in India, South Africa, and the United Arab Emirates.
Type
Live chat
Live chat
About
Freshchat is an all-in-one business messaging solution that combines instant messaging, live chat and chatbot capabilities in one platform.
Intercom is a comprehensive AI-powered customer service solution that offers AI chatbot, help desk, and proactive support solutions all in one system.
Headquarters
San Mateo, California, United States
San Francisco, California, United States
Pricing
Free version ✔️Up to 10 agents, no support for social media messengers and SMS
Growth$228/agent/year
Pro$588/agent/year
Enterprise$948/agent/year
Essential (per seat)$39/month
Advanced (per seat)$99/month
Expert (per seat)$139/month
Categories
Popularity
Determined by the number of sites using each technology.
The Intercom live chat is 3 times more popular than Freshchat.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Intercom is more popular in the United States, the United Kingdom, and Canada, while Freshchat is more popular in India, South Africa, and the United Arab Emirates.
United States
United Kingdom
Canada
Australia
Germany
Netherlands
France
India
Sweden
Switzerland
Awards
- ⭐ 7th most popular in the Netherlands in the Live Chats category.
- ⭐ 8th most popular in South Africa in the Live Chats category.
- ⭐ 9th most popular in the United Kingdom in the Live Chats category.
- ⭐ 9th most popular in Switzerland in the Live Chats category.
- ⭐ 10th most popular in Sweden in the Live Chats category.
- 🥇 Most popular in the United States in the Digital Adoption category.
- 🥇 Most popular in the United Kingdom in the Digital Adoption category.
- 🥇 Most popular in Canada in the Digital Adoption category.
- 🥇 Most popular in Australia in the Digital Adoption category.
- 🥇 Most popular in Germany in the Digital Adoption category.
Popularity by domain category
Determined by the number of sites in each category.
Intercom is more popular among sites focused on business, Internet services, and marketing and merchandising, while Freshchat is more commonly used on online shopping and fashion and beauty sites.
Business
Internet Services
Marketing/Merchandising
Online Shopping
Software/Hardware
Education/Reference
Finance/Banking
Travel
Health
Fashion/Beauty
Top sites
Top-ranked sites that use these technologies.
Name
Rank
#1,102
#3,494
#3,496
#3,518
#3,824
Compare alternatives
Technologies with similar characteristics.
Data updated
* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.
When interpreting and using the results, please read our methodology and disclaimer.