🆚 Freshchat vs. Intercom

Compare technologies based on real-world usage data *

📈 Intercom is three times more popular than Freshchat.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 Freshchat is more popular in India, Italy, and South Africa.

Freshchat

Intercom

Type

Live chat software solution

About

Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Facebook Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Headquarters

San Mateo, California, United States

San Francisco, California, United States

Website

freshworks.com #1,147

intercom.com #1,271

Pricing

Free version ✔️Up to 10 agents, no support for social media messengers and SMS

Growth$228/agent/year

Pro$588/agent/year

Enterprise$948/agent/year

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 3 times more popular than Freshchat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Freshchat is more popular in India, Italy, and South Africa.

United States

United Kingdom

Australia

Germany

Netherlands

France

Canada

India

Sweden

Brazil

Awards

⭐ 6th most popular in South Africa in the Live Chats category.
⭐ 6th most popular in Indonesia in the Live Chats category.
⭐ 6th most popular in Switzerland in the Live Chats category.
⭐ 7th most popular in Malaysia in the Live Chats category.
⭐ 8th most popular in the Netherlands in the Live Chats category.

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in France in the Digital Adoption category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular among sites focused on business, marketing and merchandising, and Internet services, while Freshchat is more commonly used on online shopping and fashion and beauty sites.

Business

Marketing/Merchandising

Internet Services

Online Shopping

Software/Hardware

Education/Reference

Finance/Banking

Health

Travel

Fashion/Beauty