🆚 Gorgias vs. Intercom

📈 Intercom is slightly more popular than Gorgias.
🌎 Intercom is more popular in the United States, Germany, and the Netherlands.
🌍 Gorgias is more popular in the United Kingdom, Australia, and Canada.

Statistics based on 3.3M+ analyzed websites. About this data

Gorgias

Intercom

Type

Customer support technology

Live chat software

About

Gorgias is a customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Headquarters

San Francisco, California, United States

Website

gorgias.com #7,766

intercom.com #1,271

Pricing

Free version ❌

Starter
(50 tickets)$10+/month

Basic
(200 tickets)$50+/month

Pro
(2,000 tickets)$300+/month

Advanced
(5,000 tickets)$750+/month

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software is 1.2 times more popular than Gorgias.

Total websites

Market share

Customer Support

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, Germany, and the Netherlands, while Gorgias is more popular in the United Kingdom, Australia, and Canada.

United States

United Kingdom

Australia

Canada

France

Germany

Netherlands

New Zealand

Denmark

Sweden

Awards

🥈 Second most popular in Australia in the Customer Support category.
🥉 Third most popular in Australia in the Live Chats category.
🥉 Third most popular in New Zealand in the Customer Support category.
🥉 Third most popular in New Zealand in the Live Chats category.
⭐ 4th most popular in the United Kingdom in the Customer Support category.

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular among sites focused on business, marketing and merchandising, and Internet services, while Gorgias is more commonly used on online shopping, fashion and beauty, and sports sites.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Software/Hardware

Health

Education/Reference

Sports

Finance/Banking

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#7,157

#7,485

#7,766

#11,469

#12,043

Name

Rank

#12

#165

#378

#1,053

#1,454