🆚 HappyFox vs. Twilio

Compare technologies based on real-world usage data *

Type

Customer support technology
Customer support technology

About

HappyFox is a web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat.

Twilio is a cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

It offers programmable APIs for SMS, MMS, WhatsApp, email, and voice calls, developer tools such as serverless functions and a drag-and-drop workflow builder, customer data capabilities through its Segment platform, and omnichannel engagement solutions including contact center software and campaign orchestration.

Headquarters

Irvine, California, United States
San Francisco, California, United States

Website

Pricing

Free version ❌
Agent-based
Basic$29/agent/month
Team$69/agent/month
Pro$119/agent/month
Unlimited agents
Growth$23,988/year
Scale$47,988/year
Scale Plus$71,988/year
Support Plans
Production$250+/month
Business$1,500+/month
Personalized$5,000+/month
Price per SMS (outbound/inbound)
USA$0.0083
Canada$0.0083
UK$0.0524/$0.0075
Germany$0.112/$0.0075
Conversations API
Usage$0.05+/active user/month
Media storage$0.25+/GB/m+
Voice API (outbound calls/inbound calls, per minute)
USA$0.014/$0.0085
Canada$0.014/$0.0085
UK$0.0158/$0.01
Germany$0.021/$0.01
Verify API$0.05/verification + channel fees
Lookup API
Free version ✔️Formatting and validation
Inbound caller identification$0.01/request
Identity match$0.01/request

Categories

Customer Support › Rank #28
Customer Support › Rank #29
Live Chats › Rank #70
Live Chats › Rank #71
Marketing Automation › Rank #61
Personalization › Rank #51

Popularity

Determined by the number of sites using each technology.

HappyFox customer support technology is 1.1 times more popular than Twilio.
Total websites

Market share

Customer Support
Live Chats

Popularity by country

Determined by the number of sites detected from each country.

HappyFox is more popular in the United States, the United Kingdom, and Canada, while Twilio is more popular in Germany, Australia, and Iran.
United States
United Kingdom
Germany
Australia
Canada
France
Iran
Switzerland
Netherlands
Poland

Awards

Popularity by domain category

Determined by the number of sites in each category.

HappyFox is more popular among sites focused on business, marketing and merchandising, and online shopping, while Twilio is more commonly used on Internet services, fashion and beauty, and travel sites.
Business
Marketing/Merchandising
Online Shopping
Finance/Banking
Internet Services
Education/Reference
Real Estate
Health
Fashion/Beauty
Non-Profit/Advocacy/NGO

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#16,264
#58,082
View more ➝
Name
Rank
#3,418
#4,645
#7,848
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.