Twilio
Twilio Inc., San Francisco, California, United StatesTwilio is a cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.
It offers programmable APIs for SMS, MMS, 
WhatsApp, email, and voice calls, developer tools such as serverless functions and a drag-and-drop workflow builder, customer data capabilities through its Segment platform, and omnichannel engagement solutions including contact center software and campaign orchestration.
According to our data, Twilio ranks 17th among the customer support technologies we track.
It has 0.8% of the customer support market share and is detected on 0.02% of all websites.
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Twilio is available in both free and paid versions.
📊 Rankings and Market Share
- Customer Support
- Rank: 17
- Market share: 0.8%
- Marketing Automation
- Rank: 36
- Market share: 0.2%
- Live Chats
- Rank: 39
- Market share: 0.4%
- Personalization
- Rank: 35
- Market share: 0.8%
🏆 Twilio Awards
- ⭐ 10th most popular in Germany in the Customer Support category.
- 🔥 15th most popular in Germany in the Marketing Automation category.
- 🔥 16th most popular in the United States in the Customer Support category.
- 🔥 20th most popular in Germany in the Personalization category.
- ⬆️ 23rd most popular in Germany in the Live Chats category.
- ⬆️ 30th most popular in the United States in the Marketing Automation category.
- ⬆️ 30th most popular in the United States in the Personalization category.
- ⬆️ 35th most popular in the United States in the Live Chats category.
⚡ Sites Using Twilio
We have data on 688 websites that use Twilio customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using Twilio is ikman.lk.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #3,418 | Sri Lanka | English | |
| 2 | twilio.com |
#4,645 | United States | English |
| 3 | #5,899 | American English | ||
| 4 | #5,965 | Netherlands | Dutch | |
| 5 | #6,666 | Colombia | Spanish | |
| 6 | #6,784 | United States | English | |
| 7 | #6,908 | United States | English | |
| 8 | #7,445 | United States | American English | |
| 9 | #7,462 | United States | American English | |
| 10 | #7,848 | Bangladesh | Bangla | |
| 11 | #8,800 | United States | English | |
| 12 | #9,136 | United Kingdom | English | |
| 13 | #9,225 | Indonesia | Indonesian | |
| 14 | #12,023 | English | ||
| 15 | #12,478 | English | ||
| 16 | #12,595 | Brazil | Brazilian Portuguese | |
| 17 | #12,630 | United States | English | |
| 18 | #13,181 | United Kingdom | British English | |
| 19 | #13,845 | Norway | American English | |
| 20 | #15,613 | Australia | Australian English |
📈 Usage Statistics
Most of the sites that use Twilio:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Twilio are from the United States, Germany, and the United Kingdom.
- United States 38.8%
- Germany 10.6%
- United Kingdom 8.8%
- Australia 5.4%
- Iran 4.3%
- France 3.4%
- Canada 2.9%
- Netherlands 2.5%
- Austria 1.8%
- Other 21.5%
Most Twilio users speak English, German, or Persian.
- English 70%
- German 10.2%
- Persian 6%
- French 3.5%
- Spanish 3.2%
- Dutch 1.7%
- Portuguese 1.4%
- Italian 0.8%
- Polish 0.6%
- Other 2.6%
Twilio customer support technology is especially popular on .com and .de top-level domains.
- .com 52.8%
- .de 7.1%
- .org 4.8%
- .co.uk 3.5%
- .gov.au 3.1%
- .co 2%
- .ca 1.9%
- .ir 1.7%
- .net 1.3%
- Other 21.8%
The primary market segments for websites utilizing Twilio include business, marketing and merchandising, and finance and banking.
- Business 15.4%
- Marketing/Merchandising 13.7%
- Finance/Banking 12.3%
- Online Shopping 7.5%
- Internet Services 5.3%
- Real Estate 4.8%
- Health 4%
- Education/Reference 3.1%
- Motor Vehicles 3.1%
- Other 30.8%
🕵️ Similar Technologies
These are some of the best Twilio alternatives.
🆚 Compare Alternatives
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💬 Frequently Asked Questions
What is the company behind Twilio?
Twilio is owned by Twilio Inc., headquartered in San Francisco, California, United States.
Does Twilio offer a free plan?
Yes, there is a free version with limited functionality.
How much does Twilio cost?
Twilio is priced from $250 per month for the Production plan.
Does Twilio offer a free trial?
Yes, you can try Twilio for free and see if it meets your needs.
Which country uses Twilio the most?
The majority of Twilio users are from the United States.
Who uses Twilio?
According to our data, Twilio is used on hundreds of sites, including such established ones as ikman.lk,
hackerrank.com, and
kpn.com.
Is Twilio used on government websites?
Yes, for example, it is used by vic.gov.au. Overall, we found Twilio on 21 government sites in Australia.
How does Twilio stack up against the competition?
Twilio is a moderately popular customer support technology, ranking ahead of 32 other customer support technologies we track.
What are the alternatives to Twilio?
Alternatives and possible competitors to Twilio may include 
RingCentral, Infobip, and
Dotdigital.
👉 See Also
- ✨ Related technologies
- 💼 All technologies from Twilio Inc.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,816,780 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.