🆚 Twilio vs. Zendesk

📈 Zendesk is much more popular than Twilio.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
🌍 Twilio is more popular in Armenia and Tajikistan.

Statistics based on 3.6M+ analyzed websites. About this data

Twilio

Zendesk

Type

Customer support technology

Customer relationship management system

About

Twilio is a cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

It offers programmable APIs for SMS, MMS, WhatsApp, email, and voice calls, developer tools such as serverless functions and a drag-and-drop workflow builder, customer data capabilities through its Segment platform, and omnichannel engagement solutions including contact center software and campaign orchestration.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

San Francisco, California, United States

Website

twilio.com/ #4,645

zendesk.com #304

Pricing

Support Plans Production $250+/month
Business $1,500+/month
Personalized $5,000+/month

Price per SMS (outbound/inbound) USA $0.0083
Canada $0.0083
UK $0.0524/$0.0075
Germany $0.112/$0.0075

Conversations API Usage $0.05+/active user/month
Media storage $0.25+/GB/m+

Voice API (outbound calls/inbound calls, per minute) USA $0.014/$0.0085
Canada $0.014/$0.0085
UK $0.0158/$0.01
Germany $0.021/$0.01

Verify API $0.05/verification + channel fees

Lookup API Free version ✔️ Formatting and validation
Inbound caller identification $0.01/request
Identity match $0.01/request

Free version ❌Free 14-day trial

Customer Service Support Team $228/agent/year
Suite Team $660/agent/year
Suite Professional $1,380/agent/year
Suite Enterprise $2,028/agent/year

Employee Service Suite Team $348/agent/year
Suite Growth $708/agent/year
Suite Professional $1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 41 times more popular than Twilio.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and Australia, while Twilio is more popular in Armenia and Tajikistan.

United States

United Kingdom

Australia

France

Germany

Netherlands

Brazil

Italy

Spain

Canada

Awards

🔥 14th most popular in the United States in the Customer Support category.
⬆️ 22nd most popular in the United States in the Personalization category.
⬆️ 29th most popular in the United States in the Marketing Automation category.
⬆️ 34th most popular in the United States in the Live Chats category.

🥇 Most popular in the United States in the Customer Support category.
🥇 Most popular in the United States in the CRM category.
🥇 Most popular in the United Kingdom in the Customer Support category.
🥇 Most popular in the United Kingdom in the CRM category.
🥇 Most popular in France in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than Twilio in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Software/Hardware

Education/Reference

Travel

Health

Finance/Banking

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#3,418

#4,645

#5,899

#5,965

#6,666

Name

Rank

#34

#38

#46

#136

#139