🆚 Microsoft Dynamics 365 vs. Zoho CRM

Compare technologies based on real-world usage data *

📈 Microsoft Dynamics 365 is twice as popular as Zoho CRM.
🌎 Microsoft Dynamics 365 is more popular in the United States, the United Kingdom, and Germany.
🌍 Zoho CRM is more popular in India, the United Arab Emirates, and Japan.

Microsoft Dynamics 365

Zoho CRM

Type

Customer relationship management system

About

Microsoft Dynamics 365 is a cloud-based suite of CRM and ERP business applications offered by Microsoft.

It includes modular apps such as Sales, Customer Service, Finance, Supply Chain Management, Commerce and Human Resources, offers embedded AI tools (including Microsoft Copilot), and integrates with Microsoft 365, Power Platform, and Azure.

Zoho CRM is a cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.

Headquarters

Redmond, Washington, United States

Chennai, India

Website

dynamics.microsoft.com

crm.zoho.com

Pricing

Free version ❌Free 30-day trial

Dynamics 365 SalesProfessional$65/user/month
Enterprise$105/user/month
Premium$150/user/month

Dynamics 365 Customer ServiceProfessional$50/user/month
Enterprise$105/user/month
Premium$195/user/month

Free version ❌

Standard$20/user/month

Professional$35/user/month

Enterprise$50/user/month

Ultimate$65/user/month

Popularity

Determined by the number of sites using each technology.

The Microsoft Dynamics 365 CRM system is 1.6 times more popular than Zoho CRM.

Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Microsoft Dynamics 365 is more popular in the United States, the United Kingdom, and Germany, while Zoho CRM is more popular in India, the United Arab Emirates, and Japan.

United States

United Kingdom

Germany

Australia

Spain

Netherlands

Canada

India

Italy

Saudi Arabia

Awards

🥇 Most popular in the United States in the ERP category.
🥇 Most popular in the United Kingdom in the ERP category.
🥇 Most popular in Australia in the ERP category.
🥇 Most popular in the Netherlands in the ERP category.
🥇 Most popular in Italy in the ERP category.

🥉 Third most popular in the United Arab Emirates in the CRM category.
⭐ 4th most popular in Japan in the CRM category.
⭐ 5th most popular in India in the CRM category.
⭐ 7th most popular in the United Kingdom in the CRM category.
⭐ 7th most popular in Mexico in the CRM category.

Popularity by domain category

Determined by the number of sites in each category.

Microsoft Dynamics 365 is more popular among sites focused on business, education and reference, and marketing and merchandising, while Zoho CRM is more commonly used on Internet services and restaurants sites.

Business

Education/Reference

Marketing/Merchandising

Government/Military

Finance/Banking

Internet Services

Health

Software/Hardware

Online Shopping

Real Estate