⚡ CRM in the United Arab Emirates

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

The United Arab Emirates is a Western Asian country with a population of over 10 million people.

According to our data, customer relationship management systems are used on 5.6% of websites from the United Arab Emirates.

Statistics based on 10K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in the United Arab Emirates in 2026, based on market share.

The most popular is HubSpot CRM with an impressive share of 42.7%, followed by Zendesk with 16.5% and Salesforce with 7.2%.

HubSpot CRM 42.7%
Zendesk 16.5%
Salesforce 7.2%
Brevo 6.3%
Zoho CRM 6.1%
Microsoft Dynamics 365 5%
Odoo 4.8%
ActiveCampaign 3.4%
Bitrix24 3.2%
Zoko 2.3%
Pipedrive 1.4%
GA Connector 1.1%
amoCRM 0.5%
Freshsales 0.5%
Kustomer 0.4%

🚀 Highlights

Here is a list of the top systems that are more popular in the United Arab Emirates than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Salesforce ^(-2)
5. Zoho CRM ^(-5)
6. Microsoft Dynamics 365 ^(-3)
7. Odoo ^(-1)
10. Zoko ^(-19)
11. Pipedrive ^(-4)
12. GA Connector ^(-13)
13. amoCRM ^(-10)
14. Freshsales ^(-6)
15. Kustomer ^(-6)

✨ Best CRM Systems

Below is a more detailed list of 23 CRM systems used on sites from the United Arab Emirates, ranked by their market share.

Rank	Name	Market share
1	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/seat/month	42.7%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	16.5%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	7.2%
4	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	6.3%
5	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	6.1%
6	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	5%
7	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	4.8%
8	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	3.4%
9	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	3.2%
10	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $49.99+/month	2.3%
11	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	1.4%
12	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	1.1%
13	amoCRM Moscow, Russia A Russian cloud-based CRM platform that enables businesses to manage leads, track deals, and communicate with customers across messaging and social channels. 8,999 RUB+/year	0.5%
14	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.5%
15	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.4%
16	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	0.4%
17	Kommo San Francisco, California, United States The global brand of amoCRM, a platform for managing sales conversations and customer relationships through messaging and other digital channels. $20.84+/user/month	0.4%
18	LeadSquared Bengaluru, India A SaaS sales and marketing automation platform that combines CRM, lead management, and email marketing tools. $40+/user/month	0.4%
19	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	0.2%
20	CiviCRM San Francisco, California, United States An open-source web-based constituent relationship management system developed specifically for nonprofit organizations and NGOs. FreeOpen source	0.2%
21	Ellucian CRM Recruit Reston, Virginia, United States A recruitment and admissions software platform designed for higher education institutions to attract, engage, and enroll prospective students. $37,000+/year	0.2%
22	Zoho CRM Plus Chennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk. $69/user/month	0.2%
23	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.2%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 10,043 websites from the United Arab Emirates.
We currently track the presence of 64 CRM systems across the web.
Of these, 23 were detected on websites from the United Arab Emirates.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.