⚡ CRM in the United Arab Emirates

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

The United Arab Emirates is a Western Asian country with a population of over 10 million people.

According to our data, customer relationship management systems are used on 3.2% of websites from the United Arab Emirates.

Statistics based on 8K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in the United Arab Emirates in 2026, based on market share.

The most popular is Zendesk with a share of 27.3%, followed by Salesforce with 13.5% and Zoho CRM with 10.9%.

Zendesk 27.3%
Salesforce 13.5%
Zoho CRM 10.9%
Microsoft Dynamics 365 8.7%
HubSpot CRM 7.6%
Brevo 7.6%
Odoo 7.6%
Bitrix24 4.7%
ActiveCampaign 4%
Zoko 3.6%
Pipedrive 2.5%
GA Connector 1.5%
amoCRM 1.1%
Kustomer 0.7%
Vcita 0.7%

🚀 Highlights

Here is a list of the top systems that are more popular in the United Arab Emirates than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Salesforce ^(-3)
3. Zoho CRM ^(-7)
4. Microsoft Dynamics 365 ^(-5)
7. Odoo ^(-1)
10. Zoko ^(-20)
11. Pipedrive ^(-4)
12. GA Connector ^(-14)
13. amoCRM ^(-10)
14. Kustomer ^(-6)
16. Zoho CRM Plus ^(-36)

✨ Best CRM Systems

Below is a more detailed list of 20 CRM systems used on sites from the United Arab Emirates, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	27.3%
2	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	13.5%
3	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	10.9%
4	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	8.7%
5	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	7.6%
6	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	7.6%
7	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	7.6%
8	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	4.7%
9	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	4%
10	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $39.99+/month	3.6%
11	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	2.5%
12	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	1.5%
13	amoCRM Moscow, Russia A Russian cloud-based CRM solution rebranded as Kommo for the global market. 595 RUB+/user/month	1.1%
14	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.7%
15	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.7%
16	Zoho CRM Plus Chennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk. $69/user/month	0.7%
17	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	0.4%
18	Ellucian CRM Recruit Reston, Virginia, United States A recruitment and admissions software platform designed for higher education institutions to attract, engage, and enroll prospective students. $37,000+/year	0.4%
19	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.4%
20	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.4%

👉 See Also

🌎 CRM in other countries
- Iraq
- Oman
- Qatar

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 8,499 websites from the United Arab Emirates.
We currently track the presence of 63 CRM systems across the web.
Of these, 20 were detected on websites from the United Arab Emirates.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.