⚡ CRM in Saudi Arabia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Saudi Arabia is a Western Asian country with a population of over 37 million people.

According to our data, customer relationship management systems are used on 3.4% of websites from Saudi Arabia.

Statistics based on 3K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Saudi Arabia in 2026, based on market share.

The most popular is Microsoft Dynamics 365 with an impressive share of 39.7%, followed by Odoo with 19.9% and Zendesk with 12.5%.

Microsoft Dynamics 365 39.7%
Odoo 19.9%
Zendesk 12.5%
Salesforce 5.9%
Brevo 5.1%
Zoho CRM 5.1%
Pega 2.9%
HubSpot CRM 2.2%
Kustomer 2.2%
Bitrix24 1.5%
Zoko 1.5%
ActiveCampaign 0.7%
Pipedrive 0.7%
Vcita 0.7%

🚀 Highlights

Here is a list of the top systems that are more popular in Saudi Arabia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Microsoft Dynamics 365 ^(-8)
2. Odoo ^(-6)
4. Salesforce ^(-1)
6. Zoho CRM ^(-4)
7. Pega ^(-15)
9. Kustomer ^(-11)
11. Zoko ^(-19)
13. Pipedrive ^(-2)

✨ Best CRM Systems

Below is a more detailed list of 14 CRM systems used on sites from Saudi Arabia, ranked by their market share.

Rank	Name	Market share
1	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	39.7%
2	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	19.9%
3	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	12.5%
4	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	5.9%
5	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	5.1%
6	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	5.1%
7	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	2.9%
8	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	2.2%
9	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	2.2%
10	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	1.5%
11	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $39.99+/month	1.5%
12	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	0.7%
13	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.7%
14	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.7%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,961 websites from Saudi Arabia.
We currently track the presence of 63 CRM systems across the web.
Of these, 14 were detected on websites from Saudi Arabia.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.