🆚 Odoo vs. Zendesk

Compare technologies based on real-world usage data *
Odoo
Zendesk

Type

Enterprise resource planning system
Customer relationship management system

About

Odoo is an open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management.

It is built on a modular architecture with over 40 core apps and thousands of community add-ons, offers a unified database and user interface across modules, includes a built-in website builder and e-commerce engine, and supports on-premise and cloud deployments.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Grand Rosière, Belgium
San Francisco, California, United States

Website

odoo.com #1,193
zendesk.com #304

Pricing

Free ✔️Open source
Free version ❌Free 14-day trial
Customer Service
Support Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year
Employee Service
Suite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Categories

ERP › Rank #1
E-Commerce › Rank #23
Website Builders › Rank #11
CRM › Rank #8
CRM › Rank #1
Customer Support › Rank #1

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 12 times more popular than Odoo.
Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and France, while Odoo is more popular in Saudi Arabia, Guatemala, and Morocco.
United States
United Kingdom
France
Australia
Netherlands
Germany
Spain
Brazil
Italy
Canada

Awards

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than Odoo in all market segments.
Online Shopping
Business
Marketing/Merchandising
Fashion/Beauty
Internet Services
Software/Hardware
Education/Reference
Travel
Health
Sports

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,079
#1,193
#12,554
#19,144
View more ➝
Name
Rank
#23
#34
#46
#136
#152
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.