🆚 Odoo vs. Zendesk

📈 Zendesk is much more popular than Odoo.
🌎 Zendesk is more popular in the United States, the United Kingdom, and France.
🌍 Odoo is more popular in Saudi Arabia, Guatemala, and Morocco.

Statistics based on 3.4M+ analyzed websites. About this data

Odoo

Zendesk

Type

ERP system

Customer relationship management system

About

Odoo is an open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management.

It is built on a modular architecture with over 40 core apps and thousands of community add-ons, offers a unified database and user interface across modules, includes a built-in website builder and e-commerce engine, and supports on-premise and cloud deployments.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Grand Rosière, Belgium

San Francisco, California, United States

Website

odoo.com #1,193

zendesk.com #304

Pricing

Free ✔️Open source

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 12 times more popular than Odoo.

Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and France, while Odoo is more popular in Saudi Arabia, Guatemala, and Morocco.

United States

United Kingdom

France

Australia

Netherlands

Germany

Spain

Brazil

Italy

Canada

Awards

🥇 Most popular in Belgium in the ERP category.
🥇 Most popular in France in the ERP category.
🥇 Most popular in Spain in the ERP category.
🥇 Most popular in Mexico in the ERP category.
🥇 Most popular in Switzerland in the ERP category.

🥇 Most popular in the United States in the CRM category.
🥇 Most popular in the United States in the Customer Support category.
🥇 Most popular in the United Kingdom in the CRM category.
🥇 Most popular in the United Kingdom in the Customer Support category.
🥇 Most popular in Australia in the CRM category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular than Odoo in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Software/Hardware

Education/Reference

Travel

Health

Sports

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#1,079

#1,193

#12,554

#19,144

Name

Rank

#23

#46

#136

#152

#186