⚡ CRM in Colombia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Colombia is a South American country with a population of over 52 million people.

According to our data, customer relationship management systems are used on 4.6% of websites from Colombia.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Colombia in 2026, based on market share.

The most popular is Zendesk with an impressive share of 42.7%, followed by Brevo with 12.1% and HubSpot CRM with 11%.

Zendesk 42.7%
Brevo 12.1%
HubSpot CRM 11%
ActiveCampaign 6.4%
Salesforce 5.7%
Microsoft Dynamics 365 5.3%
Odoo 4.6%
Kommo 3.6%
Zoho CRM 3.2%
Kustomer 2.5%
Zoko 1.4%
Vcita 1.1%
Simla.com 1.1%
Ellucian CRM Recruit 0.7%
Bitrix24 0.4%

🚀 Highlights

Here is a list of the top systems that are more popular in Colombia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Brevo ^(-1)
6. Microsoft Dynamics 365 ^(-3)
7. Odoo ^(-1)
8. Kommo ^(-31)
9. Zoho CRM ^(-1)
10. Kustomer ^(-9)
11. Zoko ^(-19)
12. Vcita ^(-1)
13. Simla.com ^(-28)
14. Ellucian CRM Recruit ^(-31)

✨ Best CRM Systems

Below is a more detailed list of 20 CRM systems used on sites from Colombia, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	42.7%
2	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	12.1%
3	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	11%
4	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	6.4%
5	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	5.7%
6	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	5.3%
7	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	4.6%
8	Kommo San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals. $15+/user/month	3.6%
9	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	3.2%
10	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	2.5%
11	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $39.99+/month	1.4%
12	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	1.1%
13	Simla.com A multi-agent CRM platform, which is also known as RetailCRM on the Russian market. $99+/month	1.1%
14	Ellucian CRM Recruit Reston, Virginia, United States A recruitment and admissions software platform designed for higher education institutions to attract, engage, and enroll prospective students. $37,000+/year	0.7%
15	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.4%
16	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.4%
17	CiviCRM San Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's. FreeOpen source	0.4%
18	NetSuite Austin, Texas, United States A cloud-based enterprise resource planning platform that provides integrated financials, operations, CRM, and e-commerce through its SuiteCommerce offering. $20,000+/year	0.4%
19	Zoho CRM Plus Chennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk. $69/user/month	0.4%
20	Groove.cm Boca Raton, Florida, United States An all-in-one marketing CRM that includes drag-and-drop website, page and funnel builder, email marketing, sales and affiliate tools. $42/month	0.4%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 6,099 websites from Colombia.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.