⚡ CRM in Kenya

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Kenya is an East African country with a population of over 55 million people.

According to our data, customer relationship management systems are used on 1.1% of websites from Kenya.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Kenya in 2026, based on market share.

The most popular is Zendesk with an impressive share of 47.8%, followed by Zoho CRM with 17.4% and Salesforce with 8.7%.

Zendesk 47.8%
Zoho CRM 17.4%
Salesforce 8.7%
Freshsales 8.7%
Brevo 8.7%
CiviCRM 4.3%
Odoo 4.3%
Other 0.1%

🚀 Highlights

Here is a list of the top systems that are more popular in Kenya than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Zoho CRM ^(-8)
3. Salesforce ^(-2)
4. Freshsales ^(-16)
6. CiviCRM ^(-19)
7. Odoo ^(-1)

✨ Best CRM Systems

Below is a more detailed list of 7 CRM systems used on sites from Kenya, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	47.8%
2	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	17.4%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	8.7%
4	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	8.7%
5	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	8.7%
6	CiviCRM San Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's. FreeOpen source	4.3%
7	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	4.3%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 2,169 websites from Kenya.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.