⚡ CRM in New Zealand

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

New Zealand is an Oceanian country with a population of over 5.1 million people.

According to our data, customer relationship management systems are used on 3% of websites from New Zealand.

Statistics based on 14K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in New Zealand in 2026, based on market share.

The most popular is Zendesk with an impressive share of 37.6%, followed by HubSpot CRM with 18.5% and ActiveCampaign with 10.8%.

Zendesk 37.6%
HubSpot CRM 18.5%
ActiveCampaign 10.8%
Salesforce 10.1%
Microsoft Dynamics 365 5.2%
Brevo 5%
Vcita 2.3%
HighLevel 1.6%
Keap 1.6%
Odoo 1.6%
Pipedrive 1.4%
Agile CRM 0.9%
Zoho CRM 0.7%
Capsule 0.7%
Other 2.3%

🚀 Highlights

Here is a list of the top systems that are more popular in New Zealand than worldwide.
Differences between global and country rankings are shown in parentheses.

3. ActiveCampaign ^(-1)
4. Salesforce ^(-1)
5. Microsoft Dynamics 365 ^(-4)
7. Vcita ^(-5)
8. HighLevel ^(-3)
9. Keap ^(-4)
11. Pipedrive ^(-4)
12. Agile CRM ^(-22)
14. Capsule ^(-43)
15. CiviCRM ^(-11)

✨ Best CRM Systems

Below is a more detailed list of the top 25 of the 25 CRM systems used on sites from New Zealand, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	37.6%
2	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	18.5%
3	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	10.8%
4	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	10.1%
5	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	5.2%
6	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	5%
7	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	2.3%
8	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	1.6%
9	Keap Dallas, Texas, United States A fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses. $299+/month	1.6%
10	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	1.6%
11	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	1.4%
12	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.9%
13	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	0.7%
14	Capsule Manchester, United Kingdom A cloud-based CRM platform that offers contact management, task tracking, sales pipeline oversight, opportunity management, and sales analytics. Free£17+/user/month	0.7%
15	CiviCRM San Francisco, California, United States An open-source web-based constituent relationship management system developed specifically for nonprofit organizations and NGOs. FreeOpen source	0.5%
16	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.5%
17	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.5%
18	Ontraport Santa Barbara, California, United States A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs. $29+/month	0.5%
19	NetSuite Austin, Texas, United States A cloud-based enterprise resource planning platform that provides integrated financials, operations, CRM, and e-commerce through its SuiteCommerce offering. $20,000+/year	0.5%
20	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.2%
21	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	0.2%
22	Zenchef Paris, France A restaurant management software platform that lets restaurants handle online reservations, table management, payments, and loyalty from a centralized system. €109+/month	0.2%
23	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.2%
24	Thryv Dallas, Texas, United States Small business management software that includes website builder, customer database, scheduling and calendars, invoices, and more. $255+/month	0.2%
25	Groove.cm Boca Raton, Florida, United States An all-in-one marketing CRM that includes drag-and-drop website, page and funnel builder, email marketing, sales and affiliate tools. $42/month	0.2%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 14,846 websites from New Zealand.
We currently track the presence of 64 CRM systems across the web.
Of these, 25 were detected on websites from New Zealand.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.