⚡ CRM in Turkey

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Turkey is a Eurasian country with a population of over 86 million people.

According to our data, customer relationship management systems are used on 1.1% of websites from Turkey.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Turkey in 2026, based on market share.

The most popular is Zendesk, which dominates the market with an overwhelming 69.1% share.
It is followed by Brevo with 5.4% and Microsoft Dynamics 365 with 5.1%.

Zendesk 69.1%
Brevo 5.4%
Microsoft Dynamics 365 5.1%
Zoho CRM 4.8%
Salesforce 3.6%
Odoo 3.1%
Bitrix24 1.8%
ActiveCampaign 1.5%
HubSpot CRM 1.5%
Kommo 1.3%
Zoko 1%
Kustomer 0.5%
Vcita 0.5%
User.com 0.5%
Other 0.3%

🚀 Highlights

Here is a list of the top systems that are more popular in Turkey than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Brevo ^(-1)
3. Microsoft Dynamics 365 ^(-6)
4. Zoho CRM ^(-6)
6. Odoo ^(-2)
10. Kommo ^(-29)
11. Zoko ^(-19)
12. Kustomer ^(-7)
14. User.com ^(-23)
15. Agile CRM ^(-17)
17. Freshsales ^(-3)

✨ Best CRM Systems

Below is a more detailed list of 18 CRM systems used on sites from Turkey, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	69.1%
2	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	5.4%
3	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	5.1%
4	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	4.8%
5	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	3.6%
6	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	3.1%
7	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	1.8%
8	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	1.5%
9	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	1.5%
10	Kommo San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals. $15+/user/month	1.3%
11	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $39.99+/month	1%
12	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.5%
13	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.5%
14	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	0.5%
15	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.5%
16	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.3%
17	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.3%
18	Groove.cm Boca Raton, Florida, United States An all-in-one marketing CRM that includes drag-and-drop website, page and funnel builder, email marketing, sales and affiliate tools. $42/month	0.3%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 36,419 websites from Turkey.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.