⚡ CRM in Ukraine

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Ukraine is an Eastern European country with a population of around 38 million people.

According to our data, customer relationship management systems are used on 1.5% of websites from Ukraine.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Ukraine in 2026, based on market share.

The most popular is Bitrix24, which dominates the market with an overwhelming 57.4% share.
It is followed by Zendesk with 9.1% and Choice QR with 8.3%.

Bitrix24 57.4%
Zendesk 9.1%
Choice QR 8.3%
amoCRM 4.3%
Kommo 3.7%
Odoo 2.4%
EnvyBox 2.4%
Salesforce 2.2%
YClients 2%
Pipedrive 2%
Microsoft Dynamics 365 1.4%
HubSpot CRM 1.4%
Zoho CRM 1.2%
Brevo 0.8%
Other 1.4%

🚀 Highlights

Here is a list of the top systems that are more popular in Ukraine than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Bitrix24 ^(-5)
3. Choice QR ^(-43)
4. amoCRM ^(-19)
5. Kommo ^(-34)
6. Odoo ^(-2)
9. YClients ^(-27)
10. Pipedrive ^(-4)
15. GA Connector ^(-11)
16. Agile CRM ^(-16)
17. Simla.com ^(-24)

✨ Best CRM Systems

Below is a more detailed list of 23 CRM systems used on sites from Ukraine, ranked by their market share.

Rank	Name	Market share
1	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	57.4%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	9.1%
3	Choice QR Prague, Czech Republic A Czech restaurant management system that includes website builder, QR payments, digital menu, table reservations, and CRM. €40+/month	8.3%
4	amoCRM Moscow, Russia A Russian cloud-based CRM solution rebranded as Kommo for the global market. 595 RUB+/user/month	4.3%
5	Kommo San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals. $15+/user/month	3.7%
6	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	2.4%
-	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	2.4%
8	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	2.2%
9	YClients Moscow, Russia A Russian cloud-based scheduling and business management software for beauty, wellness and healthcare businesses. $$$	2%
10	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	2%
11	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	1.4%
12	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	1.4%
13	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	1.2%
14	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	0.8%
15	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.6%
16	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.6%
17	Simla.com A multi-agent CRM platform, which is also known as RetailCRM on the Russian market. $99+/month	0.4%
18	Keap Dallas, Texas, United States A fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses. $299+/month	0.2%
19	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.2%
20	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	0.2%
21	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.2%
22	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	0.2%
23	Leadhub Prague, Czech Republic A Czech CRM and marketing automation platform designed for e-commerce businesses, enabling them to collect subscriber contacts, engage audiences, and improve website conversion rates. Free259 CZK+/month	0.2%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 33,013 websites from Ukraine.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.