⚡ Customer Support in Pakistan

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Pakistan is a South Asian country with a population of over 242 million people.

According to our research, customer support technologies are used on 1.4% of websites from Pakistan.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Pakistan in 2026, based on market share.

The most popular is Tidio with an impressive share of 37.8%, followed by Zendesk with 32.7% and Crisp with 10.2%.

Tidio 37.8%
Zendesk 32.7%
Crisp 10.2%
LiveChat 8.2%
Intercom 3.1%
Freshdesk 3.1%
osTicket 2%
Chatwoot 1%
Gorgias 1%
Infobip 1%
Re:amaze 1%

🚀 Highlights

Here is a list of the top technologies that are more popular in Pakistan than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Tidio ^(-2)
3. Crisp ^(-3)
6. Freshdesk ^(-1)
7. osTicket ^(-35)
10. Infobip ^(-25)

✨ Best Customer Support Technologies

Below is a more detailed list of 11 customer support technologies used on sites from Pakistan, ranked by their market share.

Rank	Name	Market share
1	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	37.8%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	32.7%
3	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	10.2%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	8.2%
5	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3.1%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	3.1%
7	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	2%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1%
9	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	1%
10	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	1%
11	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1%

Data is based on the analysis of 7,121 websites from Pakistan.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.