⚡ Customer Support in Uruguay

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Uruguay is a South American country with a population of over 3.4 million people.

According to our research, customer support technologies are used on 1.6% of websites from Uruguay.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Uruguay in 2026, based on market share.

The most popular is Zendesk with an impressive share of 44.8%, followed by Freshdesk with 13.8% and LiveChat with 10.3%.

Zendesk 44.8%
Freshdesk 13.8%
LiveChat 10.3%
Intercom 6.9%
Kustomer 6.9%
Tidio 6.9%
Twilio 3.4%
Crisp 3.4%
GLPI 3.4%
Other 0.2%

🚀 Highlights

Here is a list of the top technologies that are more popular in Uruguay than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Freshdesk ^(-5)
5. Kustomer ^(-9)

✨ Best Customer Support Technologies

Below is a more detailed list of 9 customer support technologies used on sites from Uruguay, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	44.8%
2	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	13.8%
3	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	10.3%
4	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	6.9%
5	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	6.9%
6	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.9%
-	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	3.4%
8	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.4%
-	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	3.4%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 1,818 websites from Uruguay.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.