Freshdesk
Freshworks, San Mateo, California, United StatesFreshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
According to our data, Freshdesk is the 7th most popular customer support technology on the web.
It has 4.6% of the customer support market share and is detected on 0.1% of all websites.
- 🏠 Website
- 👨👩👦👦 Community
💸 Pricing
Freshdesk is available in both free and paid versions.
📊 Rankings and Market Share
- Customer Support
- Rank: 7
- Market share: 4.6%
🏆 Freshdesk Awards
- 🥈 Second most popular in Chile in the Customer Support category.
- 🥉 Third most popular in Brazil in the Customer Support category.
- 🥉 Third most popular in Switzerland in the Customer Support category.
- ⭐ 4th most popular in India in the Customer Support category.
- ⭐ 4th most popular in Italy in the Customer Support category.
- ⭐ 5th most popular in Germany in the Customer Support category.
- ⭐ 5th most popular in the Netherlands in the Customer Support category.
- ⭐ 5th most popular in Spain in the Customer Support category.
- ⭐ 5th most popular in Indonesia in the Customer Support category.
- ⭐ 6th most popular in the United States in the Customer Support category.
⚡ Sites Powered by Freshdesk
We have data on 3,172 websites that use Freshdesk customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using Freshdesk is 
iubenda.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | iubenda.com |
#1,063 | Italy | American English |
| 2 | freshworks.com |
#1,147 | United States | English |
| 3 | #1,486 | United States | English | |
| 4 | #2,307 | India | English | |
| 5 | #2,496 | English | ||
| 6 | #2,649 | Brazil | Brazilian Portuguese | |
| 7 | #5,390 | United States | English | |
| 8 | #5,434 | Turkey | Turkish | |
| 9 | #5,830 | Cyprus | English | |
| 10 | #6,079 | English | ||
| 11 | #7,250 | Austria | German | |
| 12 | #7,976 | United Kingdom | English | |
| 13 | #9,877 | Spanish | ||
| 14 | #11,695 | United Kingdom | English | |
| 15 | #11,715 | United States | American English | |
| 16 | #12,308 | Portugal | English | |
| 17 | #12,839 | Hong Kong | English | |
| 18 | #13,468 | English | ||
| 19 | #14,155 | France | French | |
| 20 | #14,183 | United Kingdom | English |
📈 Usage Statistics
Most of the sites that use Freshdesk:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Online Shopping category.
Most of the sites using Freshdesk are from the United States, the United Kingdom, and Germany.
- United States 28.1%
- United Kingdom 13.5%
- Germany 6.5%
- Australia 4.6%
- Netherlands 4%
- India 3.7%
- Italy 3.7%
- Canada 3.4%
- France 3.3%
- Other 29.2%
Most Freshdesk users speak English, Spanish, or German.
- English 74.8%
- Spanish 4.8%
- German 4.8%
- French 2.7%
- Italian 2.6%
- Portuguese 2.4%
- Dutch 2.3%
- Indonesian 0.7%
- Swedish 0.6%
- Other 4.3%
Freshdesk customer support technology is especially popular on .com and .co.uk top-level domains.
- .com 53.7%
- .co.uk 6%
- .org 4.2%
- .de 3.1%
- .com.au 2.2%
- .net 2%
- .io 1.7%
- .nl 1.7%
- .com.br 1.6%
- Other 23.8%
The primary market segments for websites utilizing Freshdesk include online shopping, business, and marketing and merchandising.
- Online Shopping 25.2%
- Business 16.9%
- Marketing/Merchandising 11.6%
- Internet Services 6.8%
- Education/Reference 5.4%
- Software/Hardware 4.1%
- Fashion/Beauty 3.9%
- Entertainment 2.9%
- Sports 2.6%
- Other 20.6%
🕵️ Similar Technologies
These are some of the best Freshdesk alternatives.
Zoho Desk
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Zammad🆚 Compare Alternatives
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Crisp💬 Frequently Asked Questions
What is the company behind Freshdesk?
Freshdesk is owned by Freshworks Inc., headquartered in San Mateo, California, United States.
Can I use Freshdesk for free?
Yes, there is a free version with limited functionality.
How much does it cost?
Freshdesk is priced from $23 per agent per month for the Growth plan.
Does Freshdesk offer a free trial?
Yes, you can try Freshdesk for free for 14 days and test all of its features.
Which country uses Freshdesk the most?
The majority of Freshdesk users are from the United States.
Who uses Freshdesk?
According to our data, Freshdesk is used on thousands of sites, including such established ones as iubenda.com, thedailybeast.com, and
groww.in.
Is Freshdesk used on government websites?
In total, we found Freshdesk on 2 government sites in the United States.
Do academic institutions use Freshdesk?
Yes. The most notable of these is umkc.edu. Overall, we know of 10 academic websites in the United States that use Freshdesk.
How does Freshdesk compare to the competition?
Freshdesk is a fairly popular customer support technology, ranking ahead of 41 other customer support technologies we track.