⚡ Live Chat Software in Albania

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Albania is a Southeastern European country with a population of around 2.8 million people.

According to our data, live chat software is used on 5% of websites from Albania.

Statistics based on 1K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Albania in 2026, based on market share.

The most popular is Tawk.to with an impressive share of 38.1%, followed by Chaty with 12.7% and Tidio with 6.3%.

Tawk.to 38.1%
Chaty 12.7%
Tidio 6.3%
Infobip 6.3%
Zendesk Chat 4.8%
Crisp 4.8%
GetButton 4.8%
My Live Chat 3.2%
Chatwoot 3.2%
Zoho SalesIQ 3.2%
Chatway 3.2%
Botpress 1.6%
Oct8ne 1.6%
SnapEngage 1.6%
Other 4.8%

🚀 Highlights

Here is a list of the top solutions that is more popular in Albania than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Chaty ^(-7)
3. Tidio ^(-1)
4. Infobip ^(-91)
6. Crisp ^(-4)
7. GetButton ^(-9)
8. My Live Chat ^(-25)
9. Chatwoot ^(-23)
10. Zoho SalesIQ ^(-2)
11. Chatway ^(-32)
12. Botpress ^(-35)

✨ Best Live Chat Software

Below is a more detailed list of 17 live chat software solutions used on sites from Albania, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	38.1%
2	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	12.7%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.3%
4	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	6.3%
5	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	4.8%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	4.8%
7	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	4.8%
8	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	3.2%
9	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	3.2%
10	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.2%
11	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	3.2%
12	Botpress Quebec City, Canada An all-in-one platform for developers building chatbot applications powered by the latest LLMs. Free$189+/month	1.6%
13	Oct8ne Barcelona, Spain An AI-powered visual customer service tool that integrates with Shopify, PrestaShop, Magento, WooCommerce, VTEX, and other e-commerce platforms. $$$	1.6%
14	SnapEngage Dallas, Texas, United States A live chat solution built for sales and support.	1.6%
15	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	1.6%
16	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	1.6%
17	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	1.6%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 1,251 websites from Albania.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 17 were detected on websites from Albania.
Statistics were last calculated on September 19, 2026.
For more details, see our methodology and disclaimer.