Live Chat Software Ranked #76–#89 in Italy by Market Share (2026)

📈 Live Chat Software Ranked #76–#89 in Italy

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Italy is a Southern European country with a population of around 59 million people.

Statistics based on 106K+ analyzed websites. About this data

The following list shows the live chat software ranked from 76th to 89th out of 89 used on websites in Italy.

Rank	Name	Market share
76	Kayako Austin, Texas, United States A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform. $39+/agent/month	0.05%
⏳	Talkdesk Palo Alto, California, United States A CCaaS platform that unites human and AI agents to handle customer requests, automate tasks, and escalate complex issues to human support. $25+/user/month	0.03%
⏳	Wati Kuala Lumpur, Malaysia An AI-powered customer engagement platform built on the WhatsApp Business API for marketing, sales, and support teams. $69+/month	0.03%
79	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	0.03%
80	Leadoo Helsinki, Finland A conversion platform that uses interactive on-site engagement tools, AI-enhanced chatbots, smart forms, visual bots, and analytics to help businesses turn passive website traffic into qualified leads. Free€699+/month	0.03%
81	Inbenta Allen, Texas, United States A provider of conversational AI solutions, including a sophisticated chatbot engine equipped with semantic search and transactional intelligence. $500+/month	0.03%
82	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	0.03%
83	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.03%
⏳	Amazon Connect Customer Seattle, Washington, United States A cloud-based Contact Center as a Service platform that provides omnichannel customer engagement and AI-powered agentic capabilities. $0.010+/message	0.03%
85	Talkative Newport, United Kingdom A customer engagement platform with live chat, AI chatbots, live video calls, and social messaging. $70+/month	0.03%
⏳	LiveChatAI Ankara, Turkey An AI chatbot for customer support that trains on a company's own content to answer customer questions. Free$39+/month	0.03%
87	Boost.ai Sandnes, Norway An enterprise conversational AI platform that delivers chatbot and voice bot solutions for customer service and internal support. $$$	0.03%
⏳	HiJiffy Lisbon, Portugal An AI-powered guest communications platform built for hospitality that automatically handles conversations across the web, social media, WhatsApp, and OTA channels. $$$	0.03%
89	Emplifi Columbus, Ohio, United States A unified customer engagement platform that provides tools for social media marketing, commerce, and customer care. $2,400+/year	0.03%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 106,479 websites from Italy.
We currently track the presence of 131 live chat software solutions across the web.
Of these, 89 were detected on websites from Italy.
Statistics were last calculated on November 2, 2026.
For more details, see our methodology and disclaimer.