LiveChat
Text, WrocΕaw, PolandLiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.
It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.
According to our data, LiveChat is the third most popular live chat software solution on the web.
It has 7.7% of the live chat market share and is present on 0.3% of all websites.
- π Website
- π Links
- π Add-Ons
Wikipedia
wordpress.orgπΈ Pricing
LiveChat is a commercial product priced starting at $19 per user per month (paid annually) with a free 14-day trial available.
(100 visitors)$228/user/year
(400 visitors)$588/user/year
(1K visitors)$948/user/year
π Rankings and Market Share
- Live Chats
- Rank: 3
- Market share: 7.7%
- Customer Support
- Rank: 2
- Market share: 14.7%
π LiveChat Awards
- π₯ Most popular in Indonesia in the Customer Support category.
- π₯ Most popular in Indonesia in the Live Chats category.
- π₯ Most popular in Poland in the Customer Support category.
- π₯ Most popular in Cambodia in the Customer Support category.
- π₯ Most popular in Cambodia in the Live Chats category.
- π₯ Most popular in Iceland in the Customer Support category.
- π₯ Most popular in Iceland in the Live Chats category.
- π₯ Second most popular in the United States in the Customer Support category.
- π₯ Second most popular in the United Kingdom in the Customer Support category.
- π₯ Second most popular in Canada in the Customer Support category.
β‘ Sites Using LiveChat
We have data on 10,248 websites that use the LiveChat software solution. Here is a list of some of the top ranked ones.
The highest rated site using LiveChat is 
atlassian.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | atlassian.com |
#165 | United States | English |
| 2 | #618 | American English | ||
| 3 | livechat.com |
#1,023 | United States | American English |
| 4 | ubuntu.com | #2,223 | United Kingdom | English |
| 5 | #2,946 | Turkey | Persian | |
| 6 | #2,990 | American English | ||
| 7 | #3,078 | Kazakhstan | Russian | |
| 8 | #3,289 | Colombia | Spanish | |
| 9 | #3,301 | Vietnam | Vietnamese | |
| 10 | #3,353 | Iran | Persian | |
| 11 | #3,754 | Poland | Polish | |
| 12 | #3,939 | Canada | English | |
| 13 | #4,287 | Vietnam | Vietnamese | |
| 14 | #5,796 | India | English | |
| 15 | #5,976 | United States | American English | |
| 16 | #6,096 | Armenia | English | |
| 17 | #7,025 | English | ||
| 18 | #7,645 | Belgium | Dutch | |
| 19 | #8,808 | Australia | English | |
| 20 | #9,406 | Poland | Polish |
π Usage Statistics
Most of the sites that use LiveChat:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using LiveChat are from the United States, Indonesia, and the United Kingdom.
- United States 29.1%
- Indonesia 21%
- United Kingdom 10%
- Australia 5.5%
- Canada 2.8%
- Poland 2.6%
- Germany 2.5%
- Cambodia 2.3%
- Netherlands 1.4%
- Other 22.8%
Most LiveChat users speak English, Indonesian, or Malay.
- English 62.3%
- Indonesian 16.4%
- Malay 5.2%
- Spanish 2.2%
- German 2.1%
- Polish 2%
- French 1.2%
- Dutch 1.2%
- Italian 0.8%
- Other 6.6%
The LiveChat software solution is especially popular on .com, .org, and .co.uk top-level domains.
- .com 58.7%
- .org 5.8%
- .co.uk 5.1%
- .com.au 3.9%
- .net 3.4%
- .pl 1.7%
- .de 1.2%
- .ca 1.2%
- .nl 0.8%
- Other 18.2%
The primary market segments for websites utilizing LiveChat include business, online shopping, and marketing and merchandising.
- Business 19.3%
- Online Shopping 18.7%
- Marketing/Merchandising 12.7%
- Internet Services 5.7%
- Travel 4.2%
- Real Estate 4.2%
- Education/Reference 3.9%
- Software/Hardware 3.8%
- Health 3.7%
- Other 23.8%
π΅οΈ Similar Technologies
These are some of the best LiveChat alternatives.
Tidio
Intercom
Chatwoot
Dynamics 365 Customer Serviceπ Compare Alternatives
Compare LiveChat toβ¦
- π΅οΈ Similar software
- β Market leaders
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JivoChat㪠Frequently Asked Questions
What is the company behind LiveChat?
LiveChat is owned by Text SA, headquartered in WrocΕaw, Poland.
Can I use LiveChat for free?
No, LiveChat is a paid solution.
How much does LiveChat cost?
LiveChat is priced from $19 per user per month (paid annually) for the Starter plan.
Can I try it for free?
Yes, there is a free trial for 14 days, so you can explore all of its features before purchasing.
Which country uses LiveChat the most?
The majority of LiveChat users are from the United States.
Who uses LiveChat?
According to our data, LiveChat is used on thousands of sites, including such established ones as atlassian.com, lc.chat, and ubuntu.com.
Is LiveChat used on government websites?
Yes, for example, it is used by arkansas.gov. In total, we found LiveChat on 11 government sites in the United States.
Do academic institutions use LiveChat?
Yes. Overall, we know of 30 academic websites in the United States that use LiveChat.
How does LiveChat stack up against its competitors?
LiveChat is one of the most popular live chat software, second only to 
Tawk.to and 
Zendesk Chat.