🆚 Chatwoot vs. RingCentral

Compare technologies based on real-world usage data *

📈 Chatwoot is twice as popular as RingCentral.
🌎 Chatwoot is more popular in the United States, Brazil, and Germany.
🌍 RingCentral is more popular in the United Kingdom, France, and Poland.

Chatwoot

RingCentral

Type

Live chat software solution

Customer support technology

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

RingCentral is a business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

Headquarters

San Francisco, California, United States

Belmont, California, United States

Website

chatwoot.com #52,715

ringcentral.com #7,439

Pricing

Self-hostedFree version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year

CloudFree version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Free version ❌

Core$240/user/year

Advanced$300/user/year

Ultra$420/user/year

Popularity

Determined by the number of sites using each technology.

The Chatwoot software solution is 1.9 times more popular than RingCentral.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Chatwoot is more popular in the United States, Brazil, and Germany, while RingCentral is more popular in the United Kingdom, France, and Poland.

United States

United Kingdom

Brazil

Germany

France

Indonesia

India

Russia

Spain

Australia

Awards

⭐ 7th most popular in Brazil in the Customer Support category.
🔥 15th most popular in Brazil in the Live Chats category.
⬆️ 47th most popular in the United States in the Live Chats category.

⭐ 8th most popular in the United Kingdom in the Instant Messaging category.
🔥 11st most popular in the United Kingdom in the Customer Support category.
🔥 14th most popular in the United States in the Instant Messaging category.
⬆️ 26th most popular in the United States in the Customer Support category.
⬆️ 30th most popular in the United Kingdom in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Chatwoot is more popular among sites focused on business, Internet services, and marketing and merchandising, while RingCentral is more commonly used on online shopping, fashion and beauty, and finance and banking sites.

Online Shopping

Business

Fashion/Beauty

Internet Services

Marketing/Merchandising

Software/Hardware

Education/Reference

Health

Finance/Banking

Pharmacy