🆚 Daktela vs. Sprinklr Service
- 📈 Daktela is twice as popular as Sprinklr Service.
- 🌍 Daktela is more popular in the Czech Republic, Slovakia, and Romania.
- 🌍 Sprinklr Service is more popular in Germany, the United Arab Emirates, and the Netherlands.
Statistics based on 3.3M+ analyzed websites. About this data
Type
Live chat software
Customer support technology
About
Daktela is a cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.
Sprinklr Service is a customer service solution that unifies voice, digital and social channels.
Headquarters
Prague, Czech Republic
New York, United States
Pricing
Free version ❌
Contact Centre
Voice€30/user/month
Email€30/user/month
Webchat€12/user/month
SMS€12/user/month
AI Agents
Chatbot€200+/month
Voicebot€400/month
Emailbot€400/month
Workforce Management
Setup€300+
Agent€20/month
Free version ❌
Self-Serve$2,988/seat/year
Categories
Live Chats › Rank #63
Live Chats › Rank #85
Customer Support › Rank #25
Customer Support › Rank #34
CRM › Rank #31
Popularity
Determined by the number of sites using each technology.
The Daktela live chat software is 2.1 times more popular than Sprinklr Service.
Total websites
Market share
Live Chats
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Daktela is more popular in the Czech Republic, Slovakia, and Romania, while Sprinklr Service is more popular in Germany, the United Arab Emirates, and the Netherlands.
Czech Republic
Slovakia
Germany
Romania
United Arab Emirates
Poland
Netherlands
Switzerland
Hungary
Australia
Awards
- 🥇 Most popular in Slovakia in the Customer Support category.
- 🥈 Second most popular in the Czech Republic in the Customer Support category.
- 🥈 Second most popular in Slovakia in the CRM category.
- 🥉 Third most popular in the Czech Republic in the CRM category.
- 🥉 Third most popular in Slovakia in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Daktela is more popular among sites focused on online shopping, fashion and beauty, and marketing and merchandising, while Sprinklr Service is more commonly used on business, Internet services, and health sites.
Online Shopping
Business
Fashion/Beauty
Marketing/Merchandising
Internet Services
Health
Finance/Banking
Travel
Real Estate
Restaurants
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Khoros🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.