🆚 Drift vs. Freshchat

📈 Freshchat is twice as popular as Drift.
🌍 Freshchat is more popular in the United Kingdom, Australia, and India.
🌎 Drift is more popular in the United States, Turkey, and Argentina.

Statistics based on 3.3M+ analyzed websites. About this data

Drift

Freshchat

Type

Live chat software solution

About

Drift is a conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages.

It enables website visitors to engage in natural language conversations, book meetings, view analytics, and get instantly qualified leads automatically routed to sales tools such as Salesloft.

Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.

Headquarters

Atlanta, Gerogia, United States

San Mateo, California, United States

Website

salesloft.com #20,583

freshworks.com #1,147

Pricing

Free version ❌

$900+/user/year

Free version ✔️Up to 10 agents, no support for social media messengers and SMS

Growth$228/agent/year

Pro$588/agent/year

Enterprise$948/agent/year

Popularity

Determined by the number of sites using each technology.

The Freshchat software solution is 1.6 times more popular than Drift.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Freshchat is more popular in the United Kingdom, Australia, and India, while Drift is more popular in the United States, Turkey, and Argentina.

United States

United Kingdom

Australia

India

Netherlands

Canada

Germany

France

Switzerland

Italy

Awards

⭐ 8th most popular in the United States in the Lead Generation category.
⭐ 8th most popular in India in the Lead Generation category.
⭐ 8th most popular in Switzerland in the Lead Generation category.
⭐ 9th most popular in Australia in the Lead Generation category.
⭐ 10th most popular in Switzerland in the Live Chats category.

⭐ 6th most popular in South Africa in the Live Chats category.
⭐ 6th most popular in Indonesia in the Live Chats category.
⭐ 6th most popular in Switzerland in the Live Chats category.
⭐ 7th most popular in Malaysia in the Live Chats category.
⭐ 8th most popular in Australia in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Freshchat is more popular among sites focused on online shopping, marketing and merchandising, and education and reference, while Drift is more commonly used on business, Internet services, and software and hardware sites.

Business

Online Shopping

Marketing/Merchandising

Internet Services

Software/Hardware

Education/Reference

Fashion/Beauty

Finance/Banking

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#117

#1,359

#1,783

#2,020

#2,131

Name

Rank

#1,063

#1,147

#2,307

#2,447

#2,851