🆚 Dynamics 365 Customer Service vs. Salesforce Enhanced Chat

Compare technologies based on real-world usage data *
Dynamics 365 Customer Service
Salesforce Enhanced Chat

Type

Live chat software solution
Live chat software solution

About

Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.

Headquarters

Redmond, Washington, United States
San Francisco, California, United States

Website

microsoft.com #3
help.salesforce.com/s/articleView

Pricing

Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year
Free version ❌Free 30-day trial
Digital Engagement add-on$900+/user/year

Categories

Live Chats › Rank #72
Live Chats › Rank #22
Customer Support › Rank #30

Popularity

Determined by the number of sites using each technology.

The Salesforce Enhanced Chat software solution is 9 times more popular than Dynamics 365 Customer Service.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Salesforce Enhanced Chat is more popular in the United States, the United Kingdom, and Australia, while Dynamics 365 Customer Service is more popular in Austria, Zambia, and Colombia.
United States
United Kingdom
Australia
Netherlands
Germany
Canada
Brazil
Italy
France
Spain

Awards

Popularity by domain category

Determined by the number of sites in each category.

Salesforce Enhanced Chat is more popular among sites focused on business, online shopping, and marketing and merchandising, while Dynamics 365 Customer Service is more commonly used on public information sites.
Business
Online Shopping
Marketing/Merchandising
Education/Reference
Fashion/Beauty
Travel
Software/Hardware
Health
Finance/Banking
Internet Services

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#5,396
#6,202
#6,573
#7,594
#8,920
View more ➝
Name
Rank
#151
#1,124
#1,282
#2,678
#2,941
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.