🆚 Freshdesk vs. Zoho Desk
Compare technologies based on real-world usage data *- 📈 Freshdesk is much more popular than Zoho Desk.
- 🌎 Freshdesk is more popular in the United States, the United Kingdom, and Germany.
- 🌍 Zoho Desk is more popular in Slovakia.
Freshdesk
Zoho DeskType
About
Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels.
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Popularity
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Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in Chile in the Customer Support category.
- 🥉 Third most popular in Brazil in the Customer Support category.
- 🥉 Third most popular in Switzerland in the Customer Support category.
- ⭐ 4th most popular in India in the Customer Support category.
- ⭐ 4th most popular in Italy in the Customer Support category.
- 🔥 13rd most popular in the United Kingdom in the Customer Support category.
- ⬆️ 22nd most popular in the United States in the Customer Support category.
Popularity by domain category
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Top sites
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Compare alternatives
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Jira Service Management
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Our service evaluates the popularity of technologies by the number of websites using them.