🆚 Gorgias vs. Help Scout

Compare technologies based on real-world usage data *

📈 Gorgias is three times more popular than Help Scout.
🌎 Gorgias is more popular in the United States, the United Kingdom, and Australia.
🌍 Help Scout is more popular in Sweden, Belgium, and Finland.

Gorgias

Help Scout

Type

Customer support technology

Live chat software solution

About

Gorgias is a customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Headquarters

San Francisco, California, United States

Boston, Massachusetts, United States

Website

gorgias.com #7,766

helpscout.com #3,781

Pricing

Free version ❌

Starter
(50 tickets)$10+/month

Basic
(200 tickets)$50+/month

Pro
(2,000 tickets)$300+/month

Advanced
(5,000 tickets)$750+/month

Free version ✔️1 shared inbox, 1 public knowledge base

Standard$300/user/year

Plus$540/user/year

Pro$900/user/year

AI Answers$0.75/resolution

Popularity

Determined by the number of sites using each technology.

Gorgias customer support technology is 3 times more popular than Help Scout.

Total websites

Market share

Customer Support

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Gorgias is more popular in the United States, the United Kingdom, and Australia, while Help Scout is more popular in Sweden, Belgium, and Finland.

United States

United Kingdom

Australia

Canada

France

Germany

Netherlands

New Zealand

Denmark

Sweden

Awards

🥈 Second most popular in Australia in the Customer Support category.
🥉 Third most popular in Australia in the Live Chats category.
🥉 Third most popular in New Zealand in the Customer Support category.
🥉 Third most popular in New Zealand in the Live Chats category.
⭐ 4th most popular in the United Kingdom in the Customer Support category.

🥇 Most popular in the Netherlands in the Issue Tracking category.
🥇 Most popular in Sweden in the Issue Tracking category.
🥇 Most popular in Belgium in the Issue Tracking category.
🥈 Second most popular in the United States in the Issue Tracking category.
🥈 Second most popular in the United Kingdom in the Issue Tracking category.

Popularity by domain category

Determined by the number of sites in each category.

Gorgias is more popular among sites focused on online shopping, fashion and beauty, and marketing and merchandising, while Help Scout is more commonly used on business, Internet services, and software and hardware sites.

Online Shopping

Fashion/Beauty

Marketing/Merchandising

Business

Internet Services

Sports

Software/Hardware

Health

Blogs/Wiki

Education/Reference